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e-Management Newsletter Archives

Sally McKenzie's E-Management Newsletter is sent electronically every week to your e-mail address at NO COST to you or your team.

Every week you will receive useful management tips to share with your team on topics such as:

  • Practice Management
  • Hygiene
  • Marketing
  • Overhead
  • Clinical
  • Insurance
  • Cash Flow
  • Financial
  • Team 
Newsletter Article Title
Date
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How to Become a Better Practice CEO
March 24, 2017
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How to Deal with Staff Conflict
March 17, 2017
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3 Ways Staff Conflict Hurts Your Practice
March 10, 2017
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Get Team Members More Involved in Practice Success
March 03, 2017
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Plan for Success and Reap the Rewards
February 24, 2017
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Tips to Improve Your Team and Grow Your Bottom Line
February 17, 2017
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4 Reasons Your Team Is Struggling
February 10, 2017
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How to Build Strong Patient Relationships
February 03, 2017
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3 Ways to Connect with Fearful Patients
January 27, 2017
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How to Fire a Team Member
January 20, 2017
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Think it’s Time to Fire a Team Member? Read This First
January 13, 2017
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Benefits that Motivate Employees More than a Raise
January 06, 2017
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3 Reasons Raises Need To Be Earned
December 30, 2016
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How to Grow Production in the New Year
December 23, 2016
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6 Reasons Production Was Down In 2016
December 16, 2016
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Thinking About Hiring a New Team Member in 2017? Read this First
December 09, 2016
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Be Proactive for Financial Success in 2017 and Beyond
December 02, 2016
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How to Win Emergency Patients Over
November 25, 2016
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3 Reasons Emergency Patients Don’t Return
November 18, 2016
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Ready to Raise Your Fees? Follow These Tips
November 11, 2016
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Are Your Fees Too Low?
November 04, 2016
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Follow these Tips to Improve Case Acceptance
October 28, 2016
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Top Reasons Patients Keep Saying ‘No’ to Treatment
October 21, 2016
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Get the Most Out of Your Scheduling Coordinator
October 14, 2016
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4 Reasons Your Schedule is Chaotic (And How to Fix It!)
October 07, 2016
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5 Benefits of a Two-Tier Hygiene Salary System
September 30, 2016
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Are Hygiene Salaries Hurting Your Practice?
September 23, 2016
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Set Your Office Manager Up for Success
September 16, 2016
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3 Mistakes Dentists Make When Hiring an Office Manager
September 09, 2016
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5 Benefits of Focusing on Recall
September 02, 2016
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Production Numbers Down? Start Focusing on Recall
August 26, 2016
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How to Set New Team Members Up for Success
August 19, 2016
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3 Ways Bad Hires Hurt Your Practice
August 12, 2016
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Want Loyal Patients? Follow These Tips
August 05, 2016
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Top Reasons Your Practice Keeps Losing Patients
July 29, 2016
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6 Ways to Reenergize Your Practice
July 22, 2016
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Are You Neglecting Your Practice?
July 15, 2016
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Patients Not Showing Up? Don’t Kill Time, Take Action
July 08, 2016
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How to Get More Patients in the Chair
July 01, 2016
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8 Tips for a More Successful Practice
June 24, 2016
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Is Stress Holding Your Practice Back?
June 17, 2016
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Get Overhead Costs Under Control
June 10, 2016
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Is Your Overhead Out of Control? Here’s Why
June 03, 2016
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How to Turn Feedback into Positive Action
May 27, 2016
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Give Employees the Feedback They Crave
May 20, 2016
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4 Things Every Associate Should Ask Before Joining a Practice
May 13, 2016
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Do You Really Need to Hire an Associate?
May 06, 2016
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6 Ways You Might Be Hurting Your Practice
April 29, 2016
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Stop Making Excuses and Grow Your Practice
April 22, 2016
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5 Tips for a Successful Family-Run Dental Practice
April 15, 2016
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Is Working with Family Hurting your Bottom Line?
April 08, 2016
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Want to Maximize Your ROI? Follow These Tips
April 01, 2016
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Are You Getting The Most Out Of Your Technology Purchases?
March 25, 2016
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6 Things to Know About Your Millennial Employees
March 18, 2016
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How to Overcome Generational Differences
March 11, 2016
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How to Handle Collections and Grow Profits
March 04, 2016
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3 Ways to Improve Practice Profits
February 26, 2016
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3 Tough Questions to Ask Your Team of CEOs
February 19, 2016
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4 Reasons You Should Build a Team of CEOs
February 12, 2016
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Can You Afford to Give Out Raises?
February 05, 2016
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Educate Your Team about Practice Economics and Pay Raises
January 29, 2016
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How to Effectively Cross Train Your Team
January 22, 2016
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Is Cross Training Hurting Your Practice?
January 15, 2016
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Create Scripts that Lead to Positive Change
January 08, 2016
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Ready for Change in the New Year?
January 01, 2016
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7 Ways to Grow Your Practice in 2016
December 25, 2015
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6 Mistakes You Likely Made in 2015
December 18, 2015
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7 Ways to Improve Implant Case Presentation in Your Practice
December 11, 2015
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Why Patients Aren’t Accepting Implant Treatment
December 04, 2015
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How to Improve Case Acceptance and Grow Your Bottom Line
November 27, 2015
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Patients Not Accepting Treatment? Here’s Why
November 20, 2015
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How to Get Staff Conflict Under Control
November 13, 2015
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Why Staff Conflict is Costing You Patients
November 06, 2015
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How to Fix Your Schedule
October 30, 2015
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3 Signs Your Schedule Needs Help
October 23, 2015
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How to Make Recall a Priority
October 16, 2015
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Ignoring Recall? How it's Hurting Your Practice
October 9, 2015
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4 Ways to Improve Your Job Descriptions and Hire the Best People
October 2, 2015
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6 Reasons You Keep Hiring the Wrong People
September 25, 2015
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Follow These Tips to Reduce Cancellations and No-Shows
September 18, 2015
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4 Reasons Patients Don't Show Up
September 11, 2015
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How to Reward Your Employees
September 04, 2015
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Why You Should Reward Your Team
August 28, 2015
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3 More Reasons Not To Give Out Bonuses
August 21, 2015
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4 Reasons Bonus Plans Don't Work
August 14, 2015
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4 Ways to Improve Patient Retention
August 7, 2015
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5 Reasons Your Practice Struggles with Patient Retention
July 31, 2015
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4 Ways To Get Overhead Costs Under Control
July 24, 2015
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Feeling Overwhelmed by Overhead?
July 17, 2015
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8 Ways to Improve Production
July 10, 2015
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Production Down? Here's Why
July 03, 2015
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Want a Stronger Team? Follow These Tips
June 26, 2015
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4 Signs You Have A Weak Team
June 19, 2015
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Why a Two-Tier Hygiene Salary May Work Best
June 12, 2015
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What to Consider When Paying Hygiene a Guaranteed Salary
June 5, 2015
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5 Things Every Successful Office Manager Needs to Know
May 29, 2015
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Office Manager Not Meeting Expectations? Here's Why
May 22, 2015
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How to Establish a Solid Fee Schedule
May 15, 2015
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5 Signs It's Time to Adjust Your Fees
May 8, 2015
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9 Ways to Improve Telephone Techniques
May 1, 2015
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How Poor Phone Communication is Costing You Money
April 24, 2015
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How to Educate Your Patients about Your Practice
April 17, 2015
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3 Reasons Patients Don't Appreciate You
April 10, 2015
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4 Ways to Take Back Control of Your Schedule
April 3, 2015
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How Your Schedule Is Hurting Your Practice
March 27, 2015
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6 Ways to Convert Emergency Patients into Loyal Patients
March 20, 2015
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Not Converting Emergency Patients into Loyal Patients? Here's Why
March 13, 2015
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Tips to Attract and Keep Loyal Patients
March 6, 2015
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3 Types of Patients Who Are Hurting Your Practice
February 27, 2015
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Fix Your Recall System and Grow Your Practice
February 20, 2015
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3 Signs it's Time to Revamp Your Recall System
February 13, 2015
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Reduce Your Debt with These 3 Tips
February 06, 2015
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Is Debt Holding Your Practice Back?
January 30, 2015
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4 Ways to Jumpstart Your Practice in 2015
January 23, 2015
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5 Reasons Your Practice Isn't Meeting Its Full Potential
January 16, 2015
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8 Tips to Help You Conquer Conflict in Your Practice
January 09, 2015
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Staff Not Getting Along? Here's What It's Doing to Your Practice
January 02, 2015
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How to Improve Case Acceptance in 2015
December 26, 2014
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5 Reasons Patients Didn't Accept Treatment in 2014
December 19, 2014
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5 Ways to Set Your Scheduling Coordinator Up for Success
December 12, 2014
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Do You Have Too Many Hands In Your Schedule?
December 5, 2014
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9 Ways to Reduce Cancellations and No-Shows
November 28, 2014
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Cancellations and No-Shows a Problem? Here's Why
November 21, 2014
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How to Craft the Perfect Job Description
November 14, 2014
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6 Hiring Mistakes Most Dentists Make
November 07, 2014
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3 Ways to Improve Employee Performance and Reduce Overhead
October 31, 2014
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Overwhelmed by Overhead? Look at Payroll
October 24, 2014
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Improve Patient Retention and Increase Production
October 17, 2014
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11 Reasons Your Practice Production Has Plateaued
October 10, 2014
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How to Avoid Three Common Scheduling Mistakes
October 3, 2014
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Schedule for Practice Success, Not Chaos
September 26, 2014
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Six Factors for Success
September 19, 2014
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Remember Those 2014 Goals You Set Back in January?
September 12, 2014
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Don't Want to Fire an Employee? Do This Instead
September 5, 2014
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Problem Staff - Are You In Denial?
August 29, 2014
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Do You Take Your 'Good' Patients for Granted?
August 22, 2014
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Treatment Acceptance - It's All About Priorities
August 15, 2014
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Why Do Patients Leave?
August 8, 2014
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Where Have All Your Patients Gone?
August 1, 2014
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Why Can't You Pull the Trigger on that Practice Purchase?
July 25, 2014
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Buying a Practice? Do This First
July 18, 2014
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Why Don't Your Employees Measure Up?
July 11, 2014
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Fire the Performance Reviews
July 4, 2014
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Do Your Callers Get Compassion or Condescension?
June 27, 2014
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What's Really Being Said on the Phone?
June 20, 2014
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4 Rules for Effective Compensation
June 13, 2014
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Satisfaction Is Up, But Employees Are Out
June 6, 2014
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Staff: Pain or Profit?
May 30, 2014
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The Alarms Bells Are Ringing, But You Can’t Hear A Thing
May 23, 2014
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Eliminate the #1 Barrier to Treatment Acceptance
May 16, 2014
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5 Steps to Prepare for Profits
May 9, 2014
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Build Teams, Not Walls
May 2, 2014
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Do You Have ‘Taskwork’ or Teamwork?
April 25, 2014
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From Problem Child to Positive Powerhouse
April 18, 2014
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What to Do When Good Employees Go Bad
April 11, 2014
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Never Be ‘Busy’ Again
April 4, 2014
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7 Signs You’re Busy, But Not Productive
March 28, 2014
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Damage Control 101: What To Do When It Hits The Fan
March 21, 2014
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What Really Happens when Patients Complain?
March 14, 2014
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Managing The Dollars
March 7, 2014
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Practice Profits in 1, 2, 3
February 28, 2014
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New Patients: What Keeps Them Coming...or Not
February 21, 2014
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Do You Have Likeability?
February 14, 2014
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10 Steps to Solid Fees
February 7, 2014
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Dentistry Less Than the Price of a Chocolate
January 31, 2014
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Can You Lead a Profitable Practice?
January 24, 2014
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3 Leadership Lessons for Every Dentist
January 17, 2014
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Direct Your Message to Direct Mail
January 10, 2014
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Snail-Mail Marketing = Steady Success
January 3, 2014

2013
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2014: You Have a Choice
December 27, 2013
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Resolve Those Production Challenges
December 20, 2013
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Managing Millennials – Friends, Phones, and Feedback
December 13, 2013
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Generational Differences: Fact and Friction
December 6, 2013
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Eliminate Barriers to Treatment Acceptance
November 29, 2013
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Who’s Your Treatment Advocate?
November 22, 2013
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Dental Insurance Reality Check
November 15, 2013
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This Year’s Must-Have Holiday Gift: Patients
November 8, 2013
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What Does the Office Manager Really Need to Know?
November 1, 2013
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Becoming a Highly Effective Office Manager
October 25, 2013
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Profitability, Production, and Patients in 2 Hours or Less
October 18, 2013
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Want Fewer Problems? Do This.
October 11, 2013
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Technology: Maximize Your ROI
October 4, 2013
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Technology: Bells, Whistles, and Waste
September 27, 2013
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What's Your Compensation Culture?
September 20, 2013
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Overhead: Your Deal With the Devil
September 13, 2013
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Take Your Practice on the Campaign Trail
September 6, 2013
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How Socially Connected is Your Practice?
August 30, 2013
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The Family Practice: Plunder or Profit?
August 23, 2013
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Family - For Better or For Worse?
August 16, 2013
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The TEAM: Ready to Engage or Exit?
August 9, 2013
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Team Dynamics: Are They With You or Against You?
August 2, 2013
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Feedback: What Goes Around Comes Around
July 26, 2013
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Spare the Backlash, Give Feedback
July 19, 2013
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Conflict: It’s Not the Personalities, It’s the Process
July 12, 2013
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Does Your Practice Need A Reality Check?
July 5, 2013
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Confirmation Calls: The ‘Rotary Phone’ of Patient Communication
June 28, 2013
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It’s Not Personal, It’s Just “The Dentist”
June 21, 2013
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Training Your Team? In-house Often Equals Inept
June 14, 2013
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The #1 Reason Dental Practices Struggle
June 7, 2013
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Three Marketing Must-Haves for Every Practice
May 31, 2013
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Does The Rule of Seven Apply in Your Practice?
May 24, 2013
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7 Strategies for a Successful Practice
May 17, 2013
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Too Stressed for Success? Do This.
May 10, 2013
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Associate Illusions: Wants vs. Realities
May 3, 2013
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Practice Fantasy #1 - "I Need an Associate"
April 26, 2013
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Make Your 'Ideal Day' Deliver Dollars
April 19, 2013
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Why Your Schedule Isn't Working
April 12, 2013
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8 Essential "Connections" for Your Practice
April 5, 2013
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New Patients – More! Better! Best!
March 29, 2013
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What Makes a Patient Buy into a Treatment Plan?
March 22, 2013
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Are You Derailing the Next "Big" Case?
March 15, 2013
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Fall In Love All Over Again...with Dentistry
March 8, 2013
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Do You Love Your Job?
March 1, 2013
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Dental Assistants - Seize Your Golden Opportunity
February 22, 2013
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Make More Money
February 15, 2013
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New Opportunity in Your New Practice
February 8, 2013
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Transitioning or Running for the Exit?
February 1, 2013
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What Exactly Does Your Office Manager Do?
January 25, 2013
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Promoting from Within May Leave You Without
January 18, 2013
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Budget Busters Choking Profits?
January 11, 2013
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Forget the Fiscal Cliff - Create Your Financial Pinnacle
January 4, 2013

2012
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Sally's 7 Resolutions for a Successful New Year (Part 2)
December 28, 2012
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Sally's 7 Resolutions for a Successful New Year
December 21, 2012
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Seven Steps to a Stellar Hire
December 14, 2012
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Hoping, Dreaming, Wishing for Just One Good Hire
December 7, 2012
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Spread Holiday Cheer without Breaking the Budget
November 30, 2012
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Employee Recognition: Bah Humbug!
November 23, 2012
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No Policy? You're a Prime Target
November 16, 2012
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When Workplace Relationships Get Complicated
November 9, 2012
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Signs of a "Sick" Practice - Part 2
November 2, 2012
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Signs of a "Sick" Practice - Part 1
October 26, 2012
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Turning "Wants" Into Realities
October 19, 2012
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Why Would A New Patient Choose You?
October 12, 2012
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Attention to Insurance Detail Gets Patients in the Door
October 5, 2012
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Insurance "Coupons" Put Patients in the Chair
September 28, 2012
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Top 10 Time Wasters - Part 2
September 21, 2012
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Top 10 Time Wasters
September 14, 2012
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Cha-Ching! Making Patient "Face Time" Pay Off
September 7, 2012
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Beat the Competition: Reinvent Your Practice
August 31, 2012
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Test Your Telephone Effectiveness
August 24, 2012
View it
Phone Follies Frustrate Callers
August 17, 2012
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Killing Time, Clobbering Profits
August 10, 2012
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Revenues Evaporating? Do This
August 3, 2012
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Who's Responsible for Treatment Acceptance? You... and Everyone Else
July 27, 2012
View it
How Well Do You Know Your Market?
July 20, 2012
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Effective Leader + Effective Team = Successful Practice
July 13, 2012
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Are You "Leading" Your Team Off the Cliff or to the Peak?
July 6, 2012
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No Goals = No Growth
June 29, 2012
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Are You Halfway to Nowhere for 2012?
June 22, 2012
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The True Cost of "Culture"
June 15, 2012
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Perks and Pitfalls of Practice Ownership
June 8, 2012
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Under Pressure to Raise Salaries? Do This First
June 1, 2012
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Motivation Takes More Than Money
May 25, 2012
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Clinical Efficiency Doesn't Compromise Care
May 18, 2012
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Poor Procedures Send Profits Down the Drain
May 11, 2012
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All that "Talk" is taking a Financial Toll
May 4, 2012
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Practice Distractions Waste Time and Money
April 27, 2012
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Plug These Cash-Draining Holes in Your Practice
April 20, 2012
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Is THIS What's Driving Your Overhead Up?
April 13, 2012
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Cash Flow 101 - Get Paid
April 6, 2012
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Fee Increase? Know Where Yours Stand First.
March 30, 2012
View it
Does Your Recall System Scream "Unprofessional"?
March 23, 2012
View it
Think Lost Patients are a Lost Cause? Think Again.
March 16, 2012
View it
Hiring? Consider it a Crucial Investment
March 9, 2012
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"Experience" Is Not Always the Best Teacher
March 3, 2012
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Does Your Practice Have the "Xcellence" Factor?
February 24, 2012
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Is Yours a 'Disposable' Practice?
February 17, 2012
View it
CEOs Ask the Tough Questions
February 10, 2012
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Building a Team of CEO's
February 3, 2012
View it
Stop Making Excuses; Chart a New Course
January 27, 2012
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Mirror, Mirror on the Wall - Why Can't I Have it All?
January 20, 2012
View it
Four Steps for a Successful 2012
January 13, 2012
View it
Retake Control in 2012
January 6, 2012

2011
View it
Turn the Emergency Patient into Your Biggest Fan
December 30, 2011
View it
Converting Emergencies: Give the Gift of Comprehensive Exams
December 23, 2011
View it
Is Being "In Charge" Worth the Stress?
December 16, 2011
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Keep Your Cool When Pressures Heat Up
December 9, 2011
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Hygienists: It's Time to Face Economic Reality
December 2, 2011
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RDH Salaries Are Not Immune to Economic Turbulence
November 25, 2011
View it
Does Burnout Have You Checked Out?
November 18, 2011
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Reality Check - Does Your Practice Suffer from Neglect?
November 11, 2011
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Email and Social Media – Marketing Answer or Just a Fad?
November 04, 2011
View it
Direct Mail Dollars Deliver Results
October 28, 2011
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Overcome Your #1 Fear
October 21, 2011
View it
Doctor, Put Those New Practice Fears to Rest
October 14, 2011
View it
My Patients Aren't Paying - Now What?!
October 7, 2011
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The Patient Wants a Discount?
September 30, 2011
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T's and Tats Causing a Stir
September 23, 2011
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Establishing Policies and Procedures
September 16, 2011
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Marketing Campaigns: Does Yours Have the 'Silver Bullet'?
September 9, 2011
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What's the Real Reason Marketing isn't Working for Your Practice?
September 2, 2011
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The Dentist/CEO's #1 Concern
August 26, 2011
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Where Do You Rank Among CEOs?
August 19, 2011
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An Increase in Pay - What are Your Chances?
August 12, 2011
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Stop Self-Sabotage
August 5, 2011
View it
Practice Success - Part 2
July 29, 2011
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10 Points for Practice Success
July 22, 2011
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Boost Employee Productivity
July 15, 2011
View it
Motivate and Reward Your Team
July 8, 2011
View it
One-Visit Wonders?
July 1, 2011
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Striking OUT on New Patients?
June 24, 2011
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Turn Feedback into Profits
June 17, 2011
View it
You Said What?
June 10, 2011
View it
Control Practice Overhead
June 3, 2011
View it
Money Shortage?
May 27, 2011
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Eliminate the "Learning Curve"
May 20, 2011
View it
Getting New Employees Onboard
May 13, 2011
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Conflict in the Dental Team
May 6, 2011
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Control Workplace Conflict
April 29, 2011
View it
Treatment Acceptance Tactics
April 22, 2011
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The Default Treatment Presenter
April 15, 2011
View it
Office Manager, or Not?
April 8, 2011
View it
The Trouble with "Titles"
April 1, 2011
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Can You Afford to Give the Team a Raise Yet?
March 25, 2011
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Time To Consider A Raise?
March 18, 2011
View it
Tackling Termination
March 11, 2011
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Turn Up the Heat Before You Fire
March 4, 2011
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3 Steps to Establish Performance Expectations
February 25, 2011
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The Paradox of Performance
February 18, 2011
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5 Steps to More Effective Meetings
February 11, 2011
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Efficient Employee Meetings
February 4, 2011
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Keys To Patient Retention
January 28, 2011
View it
Creating Loyal Patients
January 21, 2011
View it
Building Patient Relationships
January 14, 2011
View it
Help The Fearful Patient
January 7, 2011

2010
View it
Create a Winning Culture
December 31, 2010
View it
What Kind of CEO Will You Be?
December 24, 2010
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Fee Increases - How Much is Enough?
December 17, 2010
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Time To Raise Fees?
December 10, 2010
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A Return to High Accounts Receivables
December 3, 2010
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Reports in Hand = Cash in the Bank
November 26, 2010
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Employee Recognition
November 19, 2010
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Time To Thank Your Team
November 12, 2010
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New Content for Your Website
November 5, 2010
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Tools for Hiring
October 29, 2010
View it
Hope for the Hiring Dentist
October 22, 2010
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Key Systems that Spell Success
October 15, 2010
View it
Increase Practice Profitability
October 8, 2010
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Effective Online Marketing
October 1, 2010
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Marketing Your Practice Online
September 24, 2010
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Keep The Schedule Full
September 17, 2010
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Waste Not, Want Not
September 10, 2010
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Rid Your "Misery Makers"
September 3, 2010
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Address Practice Frustrations
August 27, 2010
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Today's Scheduling Challenges
August 20, 2010
View it
Reach Your 2010 Goals
August 13, 2010
View it
Hire Quality Employees
August 6, 2010
View it
Don't Hire Until You Do This
July 30, 2010
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Keep Your Website Updated
July 23, 2010
View it
Does Your Website Have This?
July 16, 2010
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Protect Yourself When You Sell
July 9, 2010
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Lead Your Team To Excellence
July 2, 2010
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3 Steps To Reach Your Goals
June 25, 2010
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Route to Practice Success
June 18, 2010
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Overcome Insurance Constraints
June 11, 2010
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The Insurance Barrier
June 4, 2010
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Will You Sink or Swim?
May 28, 2010
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Too Much Work, Too Little Return
May 21, 2010
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Is This Costing You Patients?
May 14, 2010
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Celebrate Your Mistakes!
May 7 2010
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New Employee Not Working?
April 30, 2010
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Hiring Under Pressure
April 23, 2010
View it
Who's Really Answering Your Phone?
April 16, 2010
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Avoid Telephone Mistakes
April 9, 2010
View it
Practice Management for Dummies
April 2, 2010
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Are You Getting Your Monies Worth?
March 26, 2010
View it
Don't Increase Staff Until You Do This
March 19, 2010
View it
Doctor, We Need Help!
March 12, 2010
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Your True Value to the Practice
March 5, 2010
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No Money For Raises?
February 26, 2010
View it
Will You Be Embezzled?
February 19, 2010
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Are You A Target For Fraud?
February 12, 2010
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Keep Your Job, Increase Your Value
February 5, 2010
View it
Why Shouldn't the Doctor Let You Go?
January 29, 2010
View it
Do You Need a Treatment Coordinator?
January 22, 2010
View it
Make 2010 Your Year for Treatment Acceptance
January 15, 2010
View it
Make a Perfect 10 in 2010
January 8, 2010
View it
Top 10 for 2010
January 1, 2010

2009
View it
Patient's Have A Choice: Make It Clear
December 25, 2009
View it
Benefits From Training Opportunities
December 18, 2009
View it
Dropping the Ball on Recall?
December 11, 2009
View it
In Lean Times, Remember The Rule of 33
December 4, 2009
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Increase Your Profitability by 25%
November 27, 2009
View it
Pull the Plug on the Holiday Party?
November 20, 2009
View it
Want to Know Why You're Losing Money?
November 13, 2009
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Budget Bug - Do You Need One?
November 06, 2009
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Asking For Your Help
October 30, 2009
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#1 Marketing Must For Your Practice
October 23, 2009
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15 Low Cost Marketing Tips
October 16, 2009
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Strengthen Your Core Performers
October 9, 2009
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Job Descriptions Help To Avoid Issues
October 2, 2009
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Alerting Patients of Unused Benefits
September 25, 2009
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Tax Cash For Your Practice Clunkers
September 18, 2009
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Hiring the Best Candidate
September 11, 2009
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Choosing the Best Candidate for the Job
September 04, 2009
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Dreading Monday Morning? Take Action
August 28, 2009
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Being A Dentist or Daily Drudgery?
August 21, 2009
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Don't Allow Office Gossip to Damage Your Practice
August 14, 2009
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The Damaging Effects of Office Gossip
August 07, 2009
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Guidelines for Effective Staff Meetings
July 31, 2009
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Making the Most of Staff Meetings
July 24, 2009
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Approaching A Perio Patient
July 17, 2009
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How To Monitor Hygiene Production
July 10, 2009
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5 Actions That Affect Accountability
July 3, 2009
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Avoiding a Weak Link in Your Staff
June 26, 2009
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Tackle High Overhead
June 19, 2009
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Overhead Clobbering Your Practice? Take Action!
June 10, 2009
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Say "Thank You" Without Breaking the Bank
June 5, 2009
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Staff Appreciation in Lean Times
May 29, 2009
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Good Employees: Hard to Find and Harder to Keep
May 22, 2009
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One or Two Employees Don't Make a TEAM
May 15, 2009
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The Dental Family Business
May 8, 2009
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Spouses in the Dental Practice
May 1, 2009
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Building Emotional Connections With Your Patients
April 24, 2009
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Suffering the Mid-Dental Career Squeeze?
April 17, 2009
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Do You Have Disgruntled Patients?
April 10, 2009
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Questions That Keep Patients From Treatment
April 3 2009
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Slay The Energy Vampire
Mar 27, 2009
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Energy Vampires Bleeding You Dry?
Mar 20, 2009
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Is Hygiene Pay Outpacing Production?
Mar 13, 2009
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Hygiene Salary Survey
Mar 06, 2009
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How Are You Responding To Patient Worries?
Feb 27, 2009
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Current Economy Calls For Different Approach
Feb 20, 2009
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Team Building McKenzie Style
Feb 13, 2009
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Team Communication Breakdown
Feb 06, 2009
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Does Your Team Make You Want To Scream?
Jan 30, 2009
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Can She Really Hit the Ground Running?
Jan 23, 2009
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Dental Assistant Salary Review
Jan 16, 2009
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Doctor, We've Locked Sally In The Closet…
Jan 9, 2009

2008
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Doctor, Live and Let Go of the Minutia
Dec 31, 2008
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Managing The Practice Micromanager
Dec 24, 2008
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Solve The #1 Puzzle In '09
Dec 19, 2008
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Create Your Own Positive Change In '09
Dec 12, 2008
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Unlock Your Team's Leadership Potential
Dec 5, 2008
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Are You An Effective Leader?
Nov 28, 2008
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Stress Boiling Over? Turn Down The Heat
Nov 21, 2008
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All Stressed Out And No Place To BLOW!
Nov 14, 2008
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Pay Raise-Can You Afford It?
Nov 07, 2008
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Pay Raise: Practice Economics 101
Oct 31, 2008
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Building Patient Relations
Oct 24, 2008
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No Patient. No Problem. No More
Oct 17, 2008
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A Private Eye For Your Practice
Oct 10, 2008
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Ignorance Is Bliss Broke
Oct 03, 2008
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Local Consultant Better - Consulting Myth #5
Sep 26, 2008
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You're All Alike - Consulting Myth #4
Sep 19, 2008
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I Won't Get My Money's Worth - Consulting Myth #3
Sep 12, 2008
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I Can Do It Myself - Consulting Myth #2
Sep 5, 2008
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You're All Fired - Consulting Myth #1
Aug 29, 2008
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The Economy or Your Front Line Costing You?
Aug 22, 2008
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Top-Notch Telephone Teams
Aug 15, 2008
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Curb Cancellations Up Front
Aug 8, 2008
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Another "No Show." Now What?
Aug 1, 2008
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Numbers Every Dentist Should Know
July 25, 2008
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Leadership Essentials for Every New Dentist
July 18, 2008
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Strategies for Practice Success
July 11, 2008
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Seven Strategies For Success - Part One
July 11, 2008
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Helpers - Practice Necessity or Luxury?
June 27, 2008
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Expensive Practice Fairy Tales
June 20, 2008
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Revenue Opportunity Assessment
June 13, 2008
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When the Patient Is Ready the Doctor Appears
June 6, 2008
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The 60 Second Conversion
May 30, 2008
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Make the Most of Effective Cross-Training
May 23, 2008
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Is "Cross-Training" the Answer or the Problem?
May 16, 2008
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Is Your "Best" Costing You Big?
May 9, 2008
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Losing Patients? Solve the Mystery
May 2, 2008
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New Patients, New Treatment Opportunities
Apr 25, 2008
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Trust = Treatment Acceptance
Apr 18, 2008
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Whatever Happened to …?
Apr 11, 2008
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Curb Appointment Failures
Apr 4, 2008
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Easing Economic Woes
Mar 28, 2008
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Take Action During Tough Times
Mar 21 2008
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Stop Employee Theft
Mar 14, 2008
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Is Your Practice a Target for Employee Theft?
Mar 07, 2008
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The Answer To Practice Paperwork
Feb 29, 2008
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Get Rid of Patient Paperwork
Feb 22, 2008
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Hygiene Salary Review
Feb 15, 2008
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Ring Up or #1 Practice Builder
Feb 8, 2008
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Telephone Talk = #1 Link to Patients
Feb 1, 2008
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Do You Need An Associate?
Jan 25, 2008
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Associate Dentist = Needs & Wants
Jan 18, 2008
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Practice Hygiene Supply & Demand
Jan 11, 2008
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Demands of Practice Growth
Jan 4, 2008

2007
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Increase Production In The New Year
Dec 28, 2007
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What Not To Do in 2008
Dec 21, 2007
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Holiday 12 Steps to Conflict Resolution
Dec 14, 2007
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Holiday Wish #1: Peace in the Practice!
Dec 7, 2007
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Employment Policy and Handbook
Nov 30, 2007
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Employee Turnover
Nov 23, 2007
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Gift of a Full Schedule
Nov 16, 2007
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Insurance Benefits - Year End
Nov 9, 2007
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Your Listening Skills
Nov 2, 2007
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Patient Communications
Oct 26, 2007
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Paperless Options
Oct 19, 2007
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On-Line Patient Registration
Oct 12, 2007
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Turn Dental Shoppers into Loyal Patients
Oct 5, 2007
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Consumer Analysis
Sept 28, 2007
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Mid-Career Obstacles
Sept 21, 2007
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Feeling the Mid-Career Slump?
Sept 14, 2007
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Team Members: Show Your Worth
Sept 7, 2007
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Wrestling Raises
August 31, 2007
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Do's and Don'ts With OSHA
August 24, 2007
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OSHA is at the door!
August 17, 2007
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#1 Technology Mistake
August 10, 2007
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Technology In Your Practice
August 3, 2007
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Delegation Is Not Losing Control
July 27, 2007
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Can You Delegate?
July 20, 2007
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How To Fire An Employee
July 13, 2007
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Employee Firings Need Not Burn
July 6, 2007
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Exiting Employee = Opportunity
June 29, 2007
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Hiring & Firing
June 22, 2007
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Delivering Patient Expectations
June 15, 2007
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I Want More… New Patients, Production…
June 8, 2007
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Get Your Team Onboard
June 1, 2007
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Mid Year's Resolutions
May 25, 2007
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Patient Communications Campaign
May 18, 2007
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Confirming Appointments Effortlessly
May 11, 2007
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No Job Description-No Training = Disaster
May 4, 2007
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Promoting From Within
April 27, 2007
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Creating a Welcome Change
April 20, 2007
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Barrier to Change
April 13, 2007
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Out With the 'In' Crowd
April 6, 2007
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Staff Cliques
March 30, 2007
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Manpower, Materials & Management
March 23, 2007
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5M's of a Successful Team
March 16, 2007
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Office Manager Training
March 9, 2007
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New Team Means New Direction
March 2, 2007
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Inheriting A Team
Feb 23, 2007
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Hygiene Salary Survey
Feb 16, 2007
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Treatment Endorsement - Create the Buzz
Feb 9, 2007
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Treatment Acceptance Culture
Feb 2, 2007
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Assistant's Salary Survey
Jan 26, 2007

2006
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Indispensable Employees
Jan 19, 2006
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Problem Employees
Jan 12, 2006
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New Year..Build Your Team
Jan 5, 2006
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Staff Gratitude & Staff Attitude
Dec 29, 2006
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Trained Financial Coordinator
Dec 22, 2006
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Collect On Patient Expectations
Dec 15, 2006
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Patient Retention
Dec 8, 2006
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Increase Your Patient Base
Dec 1, 2006
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Broken Appts…Expensive Profit Pinchers
Nov 24, 2006
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Practice Profit Killers
Nov 17, 2006
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Intraoral Camera Scripting
Nov 10, 2006
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Scheduling Mistakes
Nov 3, 2006
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Hourly Production
Oct 27, 2006
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Policies, Procedures, Practices
Oct 20, 2006
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Employee Policy Handbook
Oct 13, 2006
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Telephone Toastmaster
Oct 6, 2006
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Is Your Telephone Communication Disconnected?
Sept 29, 2006
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Let Poor Performers Dismiss Themselves
Sept 22, 2006
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Avoid Firings at All Costs
Sept 15, 2006
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Want Answers to Practice Concerns?
Sept 8, 2006
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Computer Reports: Your Practice 'GPS'
Sept 1, 2006
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Turn 'Helpers' Into Producers
August 25, 2006
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"Help" Yourself to High Overhead
August 18, 2006
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The Good Boss
August 11, 2006
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Boss Type
August 4, 2006
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Scheduling Productivity
July 28, 2006
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Troubled Practice
July 21, 2006
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Achieving Patient Loyalty
July 14, 2006
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Patient Loyalty vs. Satisfaction
July 7, 2006
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Four Rules of Staff Compensation
June 30, 2006
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Manage Salary Expectations
June 23, 2006
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Prepare for the Perfect Hire
June 16, 2006
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Burned by a Bad Hire?
June 9, 2006
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Manage Conflict –Strengthen Team
June 2, 2006
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Conflict: Practice Enemy #1
May 26, 2006
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Quality Training Here...and Now
May 19, 2006
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The High Price of Assumptions
May 12, 2006
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Developing Job Descriptions
May 5, 2006
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Job Descriptions…a Clear Direction
Apr. 28, 2006
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Scripts - Controlling the Outcome
Apr. 21, 2006
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Sink or Script
Apr. 14, 2006
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Having the Ideal Day
Apr. 7, 2006
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Crisis Management
Mar. 31, 2006
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Driving Patients To Your Website
Mar. 24, 2006
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Dentist's Web-Sites
Mar. 17, 2006
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Feedback - Seize the Moment
Mar. 10, 2006
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If You Talk the Talk They'll Walk the Walk
Mar. 3, 2006
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Surrender Control
Feb. 24, 2006
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The Cost of Control
Feb. 17, 2006
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Treatment Plan Accepted!
Feb. 10, 2006
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Lost Treatment Rx
Feb. 3, 2006
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The New Patients You Never Knew
Jan. 27, 2006
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Losing New Patients
Jan. 20, 2006
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Ready! Fire! Aim!
Jan. 13, 2006
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Develop Your High Performance Team
Jan. 6, 2006

2005
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The TEAM Troubled or Terrific?
Dec. 30, 2005
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Fees and Value
Dec. 23, 2005
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Are Your Fees in the Deep Freeze?
Dec. 16, 2005
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The "Perfect" Gift isn't always Green
Dec 9, 2005
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Holiday Bonuses
Dec 2, 2005
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Marshalling the Fire Power
Nov 25, 2005
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Tolerate or Terminate?
Nov 18, 2005
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How to Handle Raises
Nov 11, 2005
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Raise Requests
Nov 4, 2005
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Performance Measurements
Oct 28, 2005
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Performance Reviews
Oct 21, 2005
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E-Recall
Oct 14, 2005
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E-Scheduling Made EZ
Oct 7, 2005
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Tackling Overhead
Sept 30, 2005
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Overhead Sending You Overboard
Sept 23, 2005
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Addiing Digital Radiography
Sept 16, 2005
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The "Ring" of Success
Sept 9, 2005
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On-Hold Messaging
Sept 2, 2005
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Reducing Accounts Receivable
Aug 26, 2005
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Building Value Lowers Accounts Receivable
Aug 19, 2005
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To Catch a Thief
Aug 12, 2005
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Embezzlement by Employees
Aug 5, 2005
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Six Steps to Productive
July 29, 2005
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Out of Control
July 22, 2005
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Payment Expectations
July 15, 2005
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Collection Phobia
July 8, 2005
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Employee Advertising
July 1, 2005
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Recruiting Employees
June 24, 2005
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Douse the Fires of Discontent
June 17, 2005
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Overcoming Conflict
June 10, 2005
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The Hygiene Schedule: Appearances aren't Everything
June 3, 2005
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Oral Hygiene - Managing Supply and Demand
May 26, 2005
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ROI-Digital Radiography
May 19, 2005
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Patients Satisfied or Disgruntled?
May 12, 2005
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Patient Survey-Window for Improvement
May 5, 2005
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Most Effective Marketing Tool
Apr 28, 2005
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Top Marketing Investments
Apr 21, 2005
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Whose Job Is Presenting Tx?
Apr 14, 2005
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Treatment Presentations
Apr 7, 2005
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Technology: Plan for Profit
Mar 31, 2005
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Technology: Profitability or Financial Sinkhole
Mar 24, 2005
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Job Descriptions Before More Staff
Mar 17, 2005
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More Staff?
Mar 10, 2005
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Employees: Control Your Income
Mar 3, 2005
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Salary Schooling
Feb 24, 2005
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The Raise Really Costs...
Feb 17, 2005
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Salary Reviews
Feb 10, 2005
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Make or Break The Schedule
Feb 3, 2005
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Forgetfulness & Cancellations
Jan 27, 2005
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Take The Insurance-Free Plunge
Jan 20, 2005
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Insurance-Free Practice?
Jan 13, 2005
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Will You Commit 24 Hours To Your Practice in 2005?
Jan 6, 2005

2004
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Success In 2005
Dec 30, 2004
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Develop Merit-Based Compensation
Dec 23, 2004
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Raises
Dec 16, 2004
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Salary Survey
Dec 9, 2004
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The $10K Complaint
Dec 2, 2004
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Building Your Practice Palace
Nov 25, 2004
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Office Design Program
Nov 18, 2004
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Patient Dismissal-The Right Way
Nov 11, 2004
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Poor Patient Dismissal
Nov 4, 2004
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Record Audits
Oct 29, 2004
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Return to Annual Exam
Oct 22, 2004
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Measure Your Minutes
Oct 15, 2004
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Associate Criteria
Oct 8, 2004
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Need An Associate?
Oct 1, 2004
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Industry Stats on Receivables
Sept 24, 2004
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Effective Collections
Sept 17, 2004
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Accountability
Sept 10, 2004
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No One's Responsibility
Sept 03, 2004
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What Not to Say
Aug 27, 2004
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Telephone Tips to Keep Phone Ringing
Aug 20, 2004
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From Delinquency to Dollars
Aug 13, 2004
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Increase Fees, Enhance Care
Aug 6, 2004
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Collection Misfits
Jul 30, 2004
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Consequence of Raising Fees
Jul 23, 2004
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How to Fire
Jul 16, 2004
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Employees – a Potential 'Fire' Hazard
Jul 9, 2004
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Feedback – As Important to Receive as to Give
Jul 2, 2004
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Feedback – Give it. Get it
Jun 25, 2004
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New Patients "Rule" the Practice
Jun 18, 2004
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New Patient or Never to Be Seen Again?
Jun 11, 2004
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Conquer Conflict in Eight Steps
Jun 4, 2004
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Productivity Killer #1: Conflict
May 28, 2004
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Keep Collections and Patients Healthy
May 21, 2004
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Virus Circulating in Dental Practices
May 14, 2004
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Why Patient's Leave Your Practice
May 7, 2004
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Patient Complaints and Patient Retention
Apr 30, 2004
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Reactivating Patients
Apr 23, 2004
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'I Think' vs. 'I Know'
Apr 16, 2004
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Avoid the "Missile-aneous" Budget Explosion
Apr 9, 2004
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Money/Accounting Mistakes
Apr 2, 2004
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All THIS! And I only Have to Work until I'm 95
Mar 26, 2004
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All THIS! For only TWO more Crowns a Month!
Mar 19, 2004
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Streetwise Staff Recruiting
Mar 12, 2004
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What Do I Have to Do to Get a Decent Hire?
Mar 05, 2004
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Avoid the Slippery Slope of Service Snafus
Feb 27, 2004
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Service with a Sneer Smile
Feb 20, 2004
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Clinical Efficiency – Techniques
Feb 13, 2004
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Clinical Efficiency
Feb 6, 2004
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Collections – Script the Perfect Story
Jan 30, 2004
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Financial Role Playing
Jan 23, 2004
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Balancing Hygiene Schedule
Jan 16, 2004
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Hygiene Schedule Problems
Jan 9, 2004

2003
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Make 2004 Your Best Year Yet
Dec 19, 2003
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Practice Resolutions to Boost Production
Dec 12, 2003
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Perfect Gift to Avoid Holiday "Chill"
Dec 05, 2003
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It's the Most Wonderful Time of the Year … or Not
Nov 28, 2003
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Overcoming the "They Don't Get It" Barrier
Nov 21, 2003
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If Only They Would "Get It"
Nov 14, 2003
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Overcoming the Out of Sight, Out of Mind, Out of Pocket Barrier
Nov 7, 2003
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Out of Sight, Mind, and Pocket -Tx Acceptance
Oct 31, 2003
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Making Staff Meetings "Meet" Objectives
Oct 24, 2003
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Staff Meetings are good for what?
Oct 17, 2003
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Your Schedule- Save You or Slave You
Oct 10, 2003
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Breaking Down the Marketing 'Matters' Barrier
Oct 03, 2003
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The What Matters Marketing Barrier
Sept 26, 2003
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Breaking Down the Under-Performing Staff Barrier
Sept 19, 2003
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Settling for Mediocrity or Pushing for Performance?
Sept 12, 2003
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Solutions for "I Quit"
Sept 05, 2003
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Two Week's 'till Doomsday
Aug 29, 2003
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Surveyyy Said!!
Aug 22, 2003
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Breaking Down the Overhead Barrier!
Aug 15, 2003
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Is Overhead Dragging You Under?
Aug 8, 2003
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Breaking Down the More Money or Else Barrier
Aug 1, 2003
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Your Money or Your Practice?
Jul 25, 2003
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Breaking Down From 'No Way' to 'I Want it Today'
Jul 18, 2003
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The 'N' Word - "No ... Not Right Now"
Jul 11, 2003
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The Big Management Issue
Jul 4, 2003
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Breaking Down The Patient Retention Barrier
Jun 27, 2003
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Patient Retention - Easy Come, Easy Go?
Jun 20, 2003
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Breaking Down the 'Drive By' Communication Barrier
Jun 13, 2003
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Communication on the Fly Puts Stress into Overdrive
Jun 6, 2003
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Breaking Down the "Don't Ask, They Won't Tell Barrier"
May 30, 2003
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Don't Ask, They Won't Tell - Patient Survey's
May 23, 2003
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Overcoming The Employee Perk Potholes
May 16, 2003
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Financial Perk or Pothole? Employee Motivators
May 9, 2003
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Overcoming the 'Minimalist Mindset'
May 2, 2003
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The Minimalist Mindset
Apr 25, 2003
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The Big Issue
Apr 18, 2003
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Breaking Down Staff Cliques
Apr 11, 2003
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Staff Productivity/Digital Chaos
Apr 4, 2003
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Breaking Down the "No Show" Barrier
Mar 28, 2003
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Scheduling/ Automate Patient Check-in
Mar 21, 2003
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Breaking Down the Fee For Service Barrier
Mar 14, 2003
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Obstacle #6 – The Word is Fee Not Free for Service
Mar 7, 2003
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"You have reached a number that has been disconnected or is no longer in service …" Telephone Success Tips
Feb 27, 2003
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Barrier #4 Breaking Down the Staff Productivity Barrier
Feb 21, 2003
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Barrier #4 The Perception vs. Reality of Staff Productivity
Feb 14, 2003
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Breaking Down the Barrier #3 Make Sure the Buck Stops at Your Bank Account
Feb 7, 2003
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Barrier #3 Passing the Buck on Collections
Jan 31, 2003
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Breaking Down the Barrier - The Hygiene Heist
Jan 24, 2003
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Barrier #1 The Hygiene Heist
Jan 17, 2003
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Breaking Down the Barrier "Cross Training" Can Leave Productivity Waning
Jan 10, 2003
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Barrier #1 "Cross Training" Can Leave Productivity Waning
Jan 03, 2003

2002
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Turn Treatment Rejection into Acceptance
Dec 27, 2002
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The Buried Treasure of Unscheduled Treatment
Dec 20, 2002
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Lab Expense is Below Budget … and that's a Problem?
Dec 13, 2002
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Strrrrrike Three You're OUT (of money that is)
Dec 6, 2002
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Watch What's Tossed in the Budget Dumpster
Nov 29, 2002
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Feeling 'Stuffed'? Dental Supply Inventory
Nov 22, 2002
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Person, Place, and Presentation
Nov 15, 2002
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Maximum Pay, Minimum Work
Nov 8, 2002
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You Built It; They Didn't Come
Oct 31, 2002
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Avoiding the 'Ringy-Dingys'
Oct 24, 2002
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Cure Appointment Amnesia
Oct 18, 2002
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'Hands off' Treatment Presentation
Oct 14, 2002
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When It Comes to Collections, Step Aside
Oct 7, 2002
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The High Price of 'Perfect'
Sept 30, 2002
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Come On and Take a Free Ride
Sept 23, 2002
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Delegation – Trust Me They Can Handle It
Sept 16, 2002
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Land of the Lost - Without Job Descriptions
Sept 9, 2002
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Get Out
Sept 2, 2002
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The Interview Before the Interview
Aug 16, 2002
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Got Your Number?
Aug 19, 2002
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Scheduling at the Speed of Sound
Aug 12, 2002
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Surviving Staff Conflict
Aug 5, 2002
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Staff Duels
Jul 29, 2002
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The Fee Factor
Jul 22, 2002
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Wanted – Real, Live Person to Work in Dental Office
Jul 15, 2002
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Make Employee Loss Your Gain
Jul 8, 2002
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Avoid Hiring Horrors
Jul 1, 2002
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Real Resume or Ruse?
Jun 24, 2002
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All Systems Go... All Systems Stop !
Jun 17, 2002
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Expert Advice You Can Bank(rupt) On
Jun 10, 2002
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The Fee Factor
Jun 3, 2002
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Do You Measure Up?
May 27, 2002
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I Need A Patient Coordinator, Why?
May 20, 2002
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Dollars and Sense
May 13, 2002
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Bad Attitude or Personality Issue
May 6, 2002
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R-E-S-P-E-C-T
Apr 29, 2002
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Mystified by dwindling patient numbers?
Apr 22, 2002
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Managing the Complainers
Apr 15, 2002
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Too Much, Too Little, It's Not Too Late
Apr 8, 2002
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Win/Win Patient Financing
Apr 1, 2002
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Hiring Needs vs. Hiring Wants
Mar 25, 2002
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Hygiene Outcomes and Accountability?
Mar 18, 2002
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Dr. Smith's 0% Financing
Mar 11, 2002
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Fixing The Time Wasting, Money Draining No Shows
Mar 4, 2002