Advanced Training Center

Business Management Training for the Dentist/CEO

 

Curriculum: 2 Days of Eight Hour One-On-One Training

 

Just two days separate you from being the CEO of your office and the leader of your team. This customized training program walks you step-by-step through the business side of your practice and what it takes to be an effective leader. You’ll leave with a thorough understanding of how your practice numbers compare to industry standards. You’ll learn effective human resource management techniques so that you can successfully direct your team - from performance reviews to determining salary increases, to establishing accountability throughout the office. You’ll know precisely how to recruit, hire, and retain truly excellent employees.

 

You’ll understand what it takes to establish realistic production goals and specifically what you can do to ensure that everyone on your team contributes to achieving them. You’ll be given the tools and training to determine where your practice is losing patients and exactly what you and your team need to do to grow your new patient numbers. What’s more you will get clear precise answers to literally hundreds of practice questions, such as, how do your fees compare?  Should you be marketing more or less? Is your overhead out of control or on the mark? Are you interpreting your practice numbers right? No more guess work, no more hoping, no more wondering if you are making the right business decision for your practice.  After this session, you will clearly understand the difference between "I think" and "I know".

 

 

• Certificate of Completion is awarded
• 16 hours of AGD/PACE CE Credits
• Curriculum Training manual

 

 

The Business of Dentistry

• Understanding your numbers vs. industry standards

• Analyze and interpret profit and loss statements

• Manage your practice overhead

• Hygiene department’s productivity ratio

• Determining hygiene availability

• Patient retention

• How to determine the need for an additional producer

• Setting production objectives

• New business vs. lost business

• Fee analysis and setting fees

• Marketing/Practice identity

• Customer Service

 

Staff Management

• Staff recruitment, selection testing, hiring and dismissal

• Determining raises, how much, when

• Developing job descriptions.

• Setting accountability protocol

• Performance reviews.

• Employee policies, vacation, jury duty, sick leave, etc.

• Team planning meetings, structure, agenda

• Performance notice

• Employee policies

 

Systems Management

• Keep track of growth/realistic concept of active patient status

• Reach daily scheduling objectives

• Treatment presentation and acceptance rate

• Compare production versus adjusted production

• Value of unscheduled time units

• Cash flow management, accounts receivable, over counter collections, delinquent accounts, financial arrangements

• Insurance assignment and its impact

• New Patient protocol

• Computer utilization

 

Cash Flow Management

 

How Personality Styles Affect Practice Success

 

Performance Measurements for the Dental Team

 

How to Hire the Best Employee

 

Support Follow Up: Four telephone meetings are available for you at your request and can begin anytime up to three months after the program. You tell us what will work best for you. We want you and to achieve the success that you desire and are eager to work with you to make that success a reality. Before, during or after the program, you have the entire support team at McKenzie Management to answer your questions.

 

 

 Front Office      Office Manager      Hygiene Department      Dentist CEO     Dentist Leadership       Team Retreats
 Treatment Acceptance