Dental Training Center

Hygiene Enhanced Performance Program

 

Designed for Doctors, Front Office and Hygienists

 

Curriculum: 1 day of Eight Hour One-on-One Training 

 

Communication skills to recall to perio to cosmetics to patient retention are just a few of the comprehensive topics taught at this one-day extensive learning experience for the Hygiene Department Team. This course provides techniques and systems for the clinical team to the business team to excellence in patient customer service.

 

• Certificate of Completion is awarded
• 8 hours of AGD/PACE CE Credits
• Curriculum Training Manual provided

 

Communication Skills

• Motivate patients by utilizing therapeutic communication skills
• Active listening skills
• Reading patient’s nonverbal communication
• Creating an optimal environment
• Scripting

 

Recall System

• Hygiene scheduling
• Utilizing a morning meeting
• Tracking performance
• Reducing cancellations and no show appointments

 

The Periodontal Patient

• Periodontal maintenance vs. prophylaxis
• Treatment planning periodontal disease
• Converting prophylaxis to periodontal maintenance
• Insurance coding for periodontal procedures
• Anesthesia options
• Calibration of probing
• American Academy of Periodontology classifications
• Implementing the use of mechanical brushes
• Case acceptance
• Doctor's philosophy and diagnosing style
• Perio 101 for Front Office

 

The Business of Hygiene

• Promoting treatment plans
• Taking verbal skills to the next level
• Selling ancillary products
• Adult fluorides
• Analyzing the hygiene department for increased productivity
• Hygiene department tracking
• Treatment verification
• How to work with the patient that demands just a cleaning
• New patients in hygiene
• Insurance 101 for doctor and hygienist

 

Meetings

• Department meetings
• Facilitating weekly meetings
• Protocol for monthly meeting

 

Using Technology

• Piezo electric scalers
• Instruments
• Antimicrobials
• Intra oral camera
• Digital x-rays
• Computer software

 

X-ray Philosophy and Protocol

 

Support Materials: The Hygiene Training Program includes the following educational book that will be provided and referenced throughout the training.

 

Building A Successful Recall System: Unfortunately, patient retention is not guaranteed by pre-appointing, sending postcards, letters, or even phone calls. But an effective use of an integrated retention system can significantly improve your ability to keep patients returning. With the help of this step-by-step guide and telephone scripts, you can overcome patients saying, “Not right now. I’ll call you back.” You’ll learn how to: • Get Recall Patients to Schedule • Turn Around Those Patients Who Cancel • Overcome Patient Objections with Field-Tested Techniques • Develop an Effective Presentation Script • Strengthen Overall Communication Skills

  

Support Follow Up: Four telephone meetings are available for you at your request and can begin anytime up to three months after the program. You tell us what will work best for you. We want you to achieve the success that you desire and are eager to work with you to make that success a reality. Before, during or after the program, you have the entire support team at McKenzie Management to answer your questions.

 

 

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