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Scheduling Effectively…Broken Appointments: Causes and Remedies.
Presented by Sally McKenzie, CMC
20 minutes

Managing "No Shows" is one of dentistry’s biggest practice frustrations. You work diligently to provide the best care for patients only to have 28% of them, on average, simply not show up or cancel their appointments at the last minute. In dollars and cents – it’s costing many offices in the neighborhood of $40,000 a year which is no small amount of money. Some practices have more broken appointments than others but overall the situation does not discriminate from patient’s with lower dental IQ’s to well-educated busy executives.

This course will teach those responsible for scheduling

• Effective scripts for confirming appointments
• How to reduce broken appointments
• Scripts for patients who fail appointments
• How to control cancellations and broken appointments
• What to say to patients who are armed with excuses
• How to fill open appointment times

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Once you have purchased our course it will begin playing immediately. While you can pause the course, you will be unable go back to it to review after completion.