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   Sally McKenzie, CEO

 

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Practice Manager Series

 

  Managing Conflict Effectively

  Becoming a Robust Leader

  Leadership Development

  Team Dynamics

  Communication

  Leadership Essentials

 

Managing Conflict Effectively

 


Handling conflict is one of the most important skills you need for successful leadership. These two booklets give you plenty of helpful tips to assess and resolve the conflicts in your practice. This set includes:

 

- Managing Conflict with Peers
- Managing Conflict with Direct Reports

 

$38

 

Becoming a Robust Leader

 

Defining and meeting your leadership challenges means becoming a more versatile learner. In the process you need someone to challenge and support you – a coach. These four booklets describe strategies to reach your leadership goals.

 

This set includes:

  • Becoming a More Versatile Learner
  • Reaching Your Development Goals
  • Three Keys to Development- Defining and Meeting Your Leadership Challenges
  • Using Your Executive Coach

 

$70

 

Leadership Development

 

Influence is an essential component of leadership, as are resiliency and balance. This three booklet series is a great resource for all leaders, regardless of experience or skill. This set includes:

 

  • Building Resiliency – How to Thrive in Times of Change
  • Finding Your Balance
  • Influence – Gaining Commitment, Getting Results

 

$55

 

Team Dynamics

 

It’s hard work to get diverse individuals to function as a single high performing team. In this four booklet series you’ll discover the keys to forming and leading your staff so they work together productively. This set includes:

 

  • Do You Really Need a Team?
  • How to Form a Team- Five Keys to High Performance
  • Maintaining Team Performance
  • Building Your Team’s Morale, Pride, and Spirit

 

$70

 

Communication

 

Providing specific information about performance is key to leading your employees. The Communication series contains three powerful booklets that teach you how to give constructive and empowering feedback. This set includes:

 

  • Ongoing Feedback- How to Get it, How to Use it
  • Giving Feedback to Subordinates
  • Feedback that works- How to Build and Deliver Your Message

 

$55

 

Leadership Essentials

 

 

 

Everyone experiences stress, and leaders face the additional stress brought about by the unique demands of leadership: having to make decisions with limited information, to manage conflict, to do more with less . . . and faster! The consequences of stress can include health problems and deteriorating relationships. Knowing what signs of stress to look for and having a strategy for increasing your resources will help you manage leadership stress and be more effective over a long career. Listening well is an essential component of good leadership. You can become a more effective listener and leader by learning the skills of active listening. Working relationships become more solid, based on trust, respect, and honesty. Active listening is not an optional component of leadership; it is not a nicety to be used to make others feel good. It is, in fact, a critical component of the tasks facing today’s leaders.

 

  • Managing Leadership Stress
  • Active Listening: Improve Your Ability to Listen and Lead

 

$38