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Unfortunately, patient retention is not guaranteed by preappointing, sending postcards, letters, or even phone calls. But an effective use of an integrated retention system can significantly improve your ability to keep patients returning. This step-by-step guide to the systems used by today's most progressive practices includes: telephone scripts, letters that get responses, telephone monitoring techniques to ensure patient retention, tools to monitor your success, and scheduling tips for a productive hygiene department.

If you're falling short of consistently meeting benchmarks such as: 98% collection ratio, % of accounts receivable over 90 days less than 12%, 45% over the counter collections, 55% overhead expense, 15% minimum increase in collections each year then this book is for you.

Chock-full of proven "scripts" that will make you feel comfortable in collecting money from your patients. Step- by- step training protocol on how to achieve the industry objectives that are accomplished by highly successful practices.

Techniques are given to increase your production by scheduling more effectively. Learn Methods to reduce your overhead in the most common "out of control" areas: dental supplies, laboratory expense, salaries and miscellaneous categories.

For almost 15 years this continually updated text has been the dental profession's authoritative resource for accurate coding and comprehensive clinical documentation. Conveniently color coded as well as spiral bound for both the clinical and administrative teams.

Additional descriptors along with sample narratives and payment parameters complement the no-nonsense approach to reimbursement management.

Never again will you have to wonder what code to use when documenting the patient's chart and billing their plan. Your coding and administrative challenges are soon to be a thing of the past.

Do your patients understand their dental insurance? Most don't. How does your staff handle patient questions and complaints? This new brochure can help. Great for sending with statements and displaying at the front desk.

Presented in easy-to-understand terms, this high quality 6-panel brochure covers:

• Why insurance doesn't pay 100% (even though it says it will)
• Why many procedures are not covered
• What "UCR" really means
• Why carriers use negative EOB language
• Much, much more

Sold in packages of 50.

If this economy has taught us anything, it has taught us that we better understand our finances! This book is a complete reference regarding using QuickBooks software specifically for your practice. Easy to understand, step by step instruction guides you through practice tasks, such as entering deposits, writing checks, entering bill & paying bills, reconciling our bank statements, creating payroll, paying taxes and much more. Learn the importance of a Practice Management Chart of Accounts, Financial Organization layout, and using a Petty Cash Form. Written by Susan Gunn and recommended for novice and skilled users, this easy to follow book takes you beyond tax accounting to managing your practice and understanding your reports. This is a "must have" for your reference library.

The first and only book written for dental professionals by a patient, ,A Few Words from the Chair—A Patient Speaks to Dentists by David Clow offers advice to established and new dentists on how to understand the things patients don't get to say. Clow examines dentistry from the patient's angle—the role it needs to play in the big healthcare picture, the fears and issues that keep patients and dentists apart, and some simple ideas dentists can use to bridge the gap between them. A Few Words from the Chair is a practical, timely way for dentists to build relationships, gain greater case acceptance from their patients, and create more fulfilling and lucrative practices.

In eight chapters, the author diagnoses the divisions between patients and dentists; describes some essential communication skills and techniques used by the best practitioners; and shows how dental care providers can better empathize with their patients. This guide helps providers create lasting win-win relationships with patients.

Drop Insurance Patient Letter:

Downloadable Form

This letter can be sent to patients informing them of your decision not to be a provider of their insurance carrier.

Pre-Authorized Health Care Payment:

Downloadable Form

This form is used to obtain patient's credit card authorization to charge any balance not paid by insurance.

Insurance Coverage Questionnaire:

Downloadable Form

Get patients to call their insurance company and provide you with their coverage information. Give this form to new patients or mail in a new patient welcome package.

New Patient Tracking:

Downloadable Form

This form provides tracking for eight classifications of new patients as well as treatment acceptance.