Practice Enhancement
Mystery Patient On-site Evaluation
When is the last time you looked at your practice with fresh new eyes? The value of a trained observer is priceless to improving practice desirability and performance. A professional mystery patient with a detailed 26 point checklist will visit your practice and interact with your reception/business office staff. This mystery patient is prepared with a believable scenario strictly protecting his/her identity with the goal of observing key points of the front office customer service currently offered to your patients. The observations include:
- reception area response time
- greeters interpersonal skills
- office procedure and policy knowledge
- first available appointments and ease of access
Other areas of observation will be of the dental facility to include:
- practice location, signage ,visibility and parking
- building condition: exterior and interior
- reception area ambiance, décor, cleanliness and comfort
- restroom design and cleanliness
Find out if your patients feel welcome in your office. Discover through professional evaluations’ if your customer service is the best it can be.
The “Walk-In New Patient Visit” consists of three visits to your practice over a 6 – week period for the purpose of evaluating reception staff response time, interpersonal skills procedure and policy knowledge, first available appointment, overall facility ambience, exterior and interior. You will receive a written evaluation with detailed section narratives.
Service Agreement