Is employee accountability lacking in your practice? Consider the very real possibility that you never actually told your employees what you expect. Sure, you’ve had some general conversations about the way you want things done. But nothing is written down and there is far too much room for the “I didn’t know I was supposed to do THAT” excuse. Create specific job descriptions for each employee – in writing, not just in your head. Define the job that each staff member is responsible for performing. Specify the skills the person in the position should have. Outline the specific duties and responsibilities of the job. Include the job title, and a summary of the position.
For example, your dental assistant’s job description might include points such as attending beginning of the day meetings, completing case presentations, reinforcing to patients the quality of care delivered in the practice, directing the doctor to check hygiene patients, completing post treatment care calls, converting emergency patients to new patients, turning the treatment room around promptly, etc.
Too often, employees are left to just “figure out” the job on their own. Tell them what you expect. You’ll both be happier and the practice will be more successful.