New Technology, Software? New Definition for “Experienced”
Going “paperless” is the new wave to freedom and it will be that way for everyone someday. You will not be able to go paperless if you have staff that is intimidated by computer software technology. Hiring someone who is “experienced” does not have the same meaning as the past unless this person has had formal business training and can demonstrate more than “e-mail” skills on the computer.
How do we get these people? To implement any new technology into your office environment requires TRAINING. Choosing the right candidate can start with asking them to demonstrate their skills. Make up a “dummy” patient on the computer and have the applicant put together a treatment plan and then schedule the patient for multiple appointments. Have them post from the treatment plan. Have the applicant gather insurance information on the “dummy patient”. Have the applicant create a treatment proposal and a financial option sheet. These are basics. You will be able to observe skill level and the need for training.
Having the software trainer back in with a list of particular skills you would like the staff to learn is more effective than just having them back for another training. One person needs to be in charge of writing notes on how to create reports and documents so that these instructions can be placed into a training manual. Your office needs to design a DENTAL BUSINESS TRAINING MANUAL. In this manual you will have a check off skill list where each trainee will have shown that they have completed each section of the training to the satisfaction of the person in charge.
We have new technology; it requires people with skills or with the ability to learn new skills. At McKenzie Management we have been involved in the education process of the dentist and dental business staff for many years. It has been our passion to provide Advanced Business Training for dental personnel. For Advanced Business Training and creating systems to work with new technology, call us today.
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