Late to Arrive and Late to Seat Patients = Time to be Accountable
Dear Dr. Bee Fuddled,
Some hygienists will claim they have more periodontal maintenance patients than the other hygienists, and thus need more time. Some say they fall behind when having to take x-rays, etc. Sometimes blame will be placed on the doctor for not coming in for the examination on time or for talking too much. In this situation, however, the other hygienists are on time which leaves room to doubt the excuses.
Establishing a breakdown of what should occur in the normal fifty minute hygiene appointment is recommended to see where the time is spent and where it can be managed better. The following is a look at the hygiene appointment without use of an assistant.
Of course there will be variables according to individual patient needs, hygienists’ speed and whether there is use of an assistant. Appointments for scaling and root planing will be structured differently to include delivery of anesthetic. By analyzing the appointment it will be easier to address the areas where time needs to be adjusted.
The morning huddle or daily business meeting is the time to discuss where a hygienist may have a time management issue. It can be decided when the hygienist may need assistance from another team member to keep them on time. During the meeting, each hygienist reports whether they stayed on time or not and why from the day before. Reporting this information will help illustrate who is on time or not. When one member of the team suddenly has to explain why they aren’t on time this can be an incentive to change behavior.
McKenzie Management offers a Free Hygiene Assessment and Hygiene Consulting Program that can take your team to a more productive and less stressful work environment, eliminating the drama and increasing individual accountability. Give us a call today. Want custom team training for your Office Manager or Front Office? We have you covered there as well.Forward this article to a friend
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