Do you Have Tools in Your Toolbox?A McKenzie Management Case Study
Dr. Ben Blacker- Case Study #64
My visit with Dr. Blacker started with dinner as we discussed his staffing concerns, the decline in the number of new patients, reduced collections and all the “typical” practice struggles.
As dinner progressed, I was formulating my opinion of Dr. Blacker as an employer and business owner. His ability to diagnose, prepare and restore teeth were not my focus. My goal was to improve his practice from a “business” aspect and give him the tools, in order, to be a better business owner and employer.
After analyzing computer-generated reports, reviewing patients’ clinical records and having lunch with the team, it was not difficult to discern that the staff’s “toolbox” needed new tools!
Dr. Blacker was a very likeable dentist, and he had a very loyal staff that had been with him for several years. They wanted the practice to do well because they respected their employer and took pride in their own work.
Because Dr. Blacker had no tools in his “business” toolbox, he was not aware of this information, nor did he have any idea on how to get this information. He received a Profit and Loss statement every 3 months from his accountant, but did not know what the numbers actually meant to his practice in terms of “healthy”.
His struggling business staff did not have adequate tools in their toolbox to obtain this information either. Actually…they didn’t even have a toolbox to work from!
Dr. Blacker had an overflowing “clinical” toolbox, overflowing with state-of-the-art equipment and supplies and the expertise to use these clinical tools. He also had the desire and attitude to want to OPEN his business toolbox; he just didn’t have the right tools inside.
Have you opened your business toolbox, or is it collecting cobwebs? Maybe you can’t even find it anymore!
Does your business team have a toolbox, and are the right tools available for them to work efficiently and productively for you? Don’t wait until they ask for “more tools”. They don’t know what they don’t know!
Call McKenzie Management and fill your respective toolboxes so you can increase your profitability and reduce your stress. Start thinking about starting your “retirement” toolbox!
McKenzie Newsletter Information:
To unsubscribe: To discontinue receiving the Sally McKenzie eManagment newsletter,
click on the link at the very bottom of this page for instant removal,
To report technical problems with this newsletter or to request technical help,
please send a descriptive email to: email@example.com
To request services, products or general inquires about The McKenzie Company activities
please send a descriptive email to: firstname.lastname@example.org
If you would like to have any of your dental practice concerns answered personally by Sally McKenzie,
please send a descriptive email to her at: email@example.com
Copyrights 1980-Present The McKenzie Company - All Rights Reserved.