Jump Start Your Recall Program
“I have been in practice for almost 13 years and I only have 3 days of hygiene. Something must be wrong.”
Comments similar to this are common from doctors that call McKenzie Management. Granted, there are also doctors who call in that haven’t thought about the fact that only having one hygienist after 10 years is an indication of a system breakdown, until we start doing the “math” and illustrate the following:
If you average only 15 new patients a month x 12 months x 10 years, that equals 1,800 potential active hygiene patients. Let’s say that you are retaining only 50% of these patients, that is still 900 patients that are being seen at least 2x a year = 1,800 appointments. If you have 1 hygienist working 190 days a year and seeing 8 patients/day, she has the capability of seeing only 1,520 appointments. This reveals a deficit of 280 appointments / 8 appointments per day = 35 days short or 3 days a month.
This is nothing new to you if you read our weekly newsletters. I want to share something that you may be overlooking in your Recall System. Maybe you feel that you do have enough active patients but for some strange reason, there are still too many openings on the hygiene schedule and your Schedule Coordinator swears to you that she is doing all she can and is following the 5-step process:
Here is where your system will break down if you are not careful! All dental software programs will default the recall interval at 6 months. If someone doesn’t manually open the patient’s information portion of the software and change the interval, the patient will remain at 6 months.
You may say, “So what - we schedule our patients in advance so even if the computer says 6 months, their appointment is made for 3 months.” Here lies the problem if you are not familiar with how your software works.
Running the Reports
Loss of Treatment
Loss of Hygiene Days
Work together as a team to ensure that your recall intervals are correct for all your hygiene patients. Review it at the morning meeting for accuracy. Establish the person in your office that is responsible for this very important task in order to grow your Hygiene Department and increase production for your practice.
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