Training is Forever!
How many Continuing Education credits do you, doctor, earn every year? And how many hours does your team earn every year? I would venture to say that your team is not earning near as many hours as you earn. And why is that? As the dentist, do you feel that your team will “follow your lead” and just figure things out as they go along? You would not want to place an implant without knowing how first, therefore you should not expect your support team to answer questions about the implant and schedule the appointment without knowing how. They need training, just like you do, to be proficient in implementing this new procedure into their skill set. Let’s look at all the working parts should you elect to bring in a new service such as implants. This scenario would also apply to cad-cam restorations, orthodontics or any new service.
Training for New Procedures
Retraining for Consistency
Whether your practice has worked with McKenzie Management, another consulting firm, or you have implemented your own systems, it is imperative that the systems be reviewed annually to confirm that protocols are still in place. Ask questions such as, “How soon can a new hygiene patient get an appointment?” The answer should be within a week. If the answer is something different, the system has been compromised and retraining is necessary.
The same is true for the clinical team. Are each of your treatment rooms set up the same way with the same instruments and supplies, or have your assistants “claimed” an operatory for their own? Retraining and reviewing is necessary to get them back onboard.
It takes a team working together to achieve your practice goals, and the team must have a game plan, scripts and training (and retraining) on a regular basis to confirm that the systems are in place and being implemented. If your practice needs systems or you feel it is time to review your systems for effectiveness, contact us today. We can help.
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