How Job Descriptions Can Improve Practice Efficiencies
Dentist Case Study #414
The Doctor’s Concerns
After talking with the doctor, the problem became clear: He had never taken the time to develop job descriptions for his team members, leaving them feeling lost. They truly had no idea who was responsible for which tasks, or what the doctor’s expectations were. This lack of direction left the practice unorganized and chaotic, making it difficult for the team to meet daily production goals.
In his frustration, the doctor would hold team meetings to determine why there were errors in the schedule, or why certain tasks weren’t getting done. But because team members didn’t know which systems they were actually responsible for, those meetings got him nowhere. Nothing changed, and he continued to feel like his practice was out of control.
Many dentists struggle to create job descriptions, and that’s where McKenzie Management can help. In this case, the doctor received input from his team members to craft effective job descriptions, while we also provided guidance along the way. What we came up with has served to improve practice efficiencies and ultimately his practice’s bottom line. Here’s a quick overview of the job descriptions we developed:
Hygienists and Assistants
There is no more confusion, and employees now have a much better idea of how their contributions help move the practice forward. Team members are more efficient and much happier, and it shows in the way they interact with each other and with patients. Productivity and revenues have gone up, all because this doctor took the time to give his team members the direction they craved, enabling them to finally feel comfortable in their roles.
Need more help crafting the perfect job descriptions? Contact McKenzie Management and we’ll get you started.
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