How Does Your Team Score?
Take an inventory of your team. Do team members openly and readily disclose their opinions? Are team meetings compelling and productive? Does the team come to decisions quickly and avoid getting bogged down by consensus? Do team members confront one another about their shortcomings? Do team members sacrifice their own interests for the good of the team?
Although no team is perfect, the best dental practices constantly work to ensure that their answers are "yes." If you answered "no" to any of these questions, your team may need some work.
Dentistry is a service business. Although you may have excellent clinical skills, your success will be limited unless you have a high performing team. Patient retention and new referrals are dependent on how it “feels” to be in your office. And that feeling comes from how well your team is working together.
A team is not just a group of individuals. A team is what happens between individuals - how they communicate, resolve disagreements, and support one another. Everyone makes an important contribution to the practice. Team members trust each other enough to address problems openly and respectfully. There are minimal distractions from the primary focus, which is meeting patient needs.
1. Build Trust
2. Master Conflict
3. Achieve Commitment
4. Embrace Accountability
5. Focus on Results
The first step toward solidifying the individuals in your office is to determine which of the five areas you need to develop. Start with the most basic and build on that. The rewards are plentiful. Functional teams don’t get bogged down by personalizing or blaming. The team avoids wasting time talking about the wrong issues and revisiting the same topics over and over again. Functional teams make higher quality decisions and accomplish more in less time and with less distraction and frustration. Finally, satisfied employees rarely leave offices where they are part of a larger goal and a cohesive team.
Does your team need a coach? Email Dr. Haller at email@example.com
Dr. Haller provides training for leadership effectiveness, interpersonal communication, conflict management, and team building. If you would like to learn more contact her at firstname.lastname@example.org
Interested in having Dr. Haller speak to your dental society or study club? Click here.
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