Dealing with Bad Behavior
A few weeks ago, a JetBlue captain was locked out of the cockpit by his co-pilot after he began acting erratically on a flight from New York to Las Vegas. It was yet another episode in which airline crew members became agitated to the point they had to be restrained by passengers.
The magnitude of these incidents seems beyond the scope of a dental office, and hopefully your patients will never need to wrestle an employee to the ground. But at some point, one of your employees may behave badly. After all, people wear down. They get overwhelmed or preoccupied by things at home or outside of work. Sometimes, those commonplace stressful moments keep building until a meltdown happens - and it can happen to even the most professional employee.
Everyone has a bad day at work once in a while and it's important to address unacceptable actions promptly. If ignored, inappropriate behavior is likely to increase rather than just go away. Certainly there are some actions that will proactively minimize the chance of a major disruption. Here are some options.
1. Encourage Communication at Work
2. Offer a Helping Hand
3. Assess the Workload
If bad behavior gets repeated despite your efforts to curtail, redirect or stop it, it's time to take more serious steps. A meltdown could result in probation, suspension and ultimately termination. If the issue is important enough to trigger a meltdown, it should be a priority to address it starting with a serious and formal conversation that is done privately. The best location would either be in your office, with the door closed, or in a neutral setting like a conference or break room.
4. Communicate Expectations
5. Identify the Gap between Expectations and Observed Behavior
6. Clarify the Rewards
7. Spell-Out the Consequences
8. Allow Employees the Opportunity to Choose Their Own Path
Surveys indicate that workplace stress costs the nation close to $300 billion each year in terms of health care, work absenteeism and rehabilitation. More than ever employers can no longer brush aside the ever increasing concern of stress in the workplace, because it has become clear that mismanagement of this problem cuts deeply into profits and productivity.
Dr. Haller provides training for leadership effectiveness, interpersonal communication, conflict management, and team building. If you would like to learn more contact her at firstname.lastname@example.org
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