Dentists and their teams are in the position of being able to positively impact people’s lives on a daily basis. Today, because of advances in technology, patient education and practice management principles, dentistry is not just about teeth. It’s about a person’s overall health and self-esteem; a dentist’s balance between work and family; and managing the practice as a business. Because of this, the practice’s responsibilities not only include diagnosis and treatment using the latest technologies, but also helping the patient accept recommended care – meeting the objectives for both the patient and the practice. By offering a patient financing program, practices can not only help patients start treatment right away, but solve the practice needs for reducing no-shows and cancellations, increasing treatment acceptance, and reducing time and effort spent on collections.
CareCredit has responded to these new and evolving needs of the patient and practice. How? By surveying practices, listening and learning. We also watch the trends, listen to consultants, doctors, office managers and patients and test new product enhancements. And, if the new enhancements are proven to make it easier for our practices to do great dentistry, we made them available as quickly as possible. Our most recent program enhancement, adding a 60-month Extended Payment Plan, was born from the needs of some of our 4 million patients who wanted to have more time to pay for comprehensive treatment. Our practices also wanted more patients to be able to take advantage of the No Interest financing and we responded by lowering the minimum treatment fee to $300 on all No Interest plans. Last fall, we launched the most comprehensive package of materials, applications and customer service in Spanish – for both practices and patients.
We hear daily from practices that they are busy. Really busy. Practices underestimate the positive impact that patient financing has on the entire practice, from scheduling, insurance, A/R, and patient relationships to other key systems. They often ask if CareCredit’s program can help their office save time. For most dentists, your practice management software is the hub of your business, and if you have Kodak dental systems or Discus software, you’ll find a link to CareCredit on your main toolbar that instantly pre-populates the patient’s application with the information already contained in your Kodak dental systems or Discus software. Click on the CareCredit button, submit the pre-populated patient application, and you’ll have a decision in seconds. For those practices who do not have Kodak dental systems or Discus software, CareCredit provides a complimentary software program called CCware that can be installed onto the computer desktop. CCware works without Internet Access, allowing practices to:
- Submit applications instantly and receive a decision in seconds
- Calculate patient payments and view plans in English or Spanish
- Access the Resource Center to order supplies, view presentation techniques and letters
- Submit a Pre-Approval
Because of the valuable input dentists have provided for the last 20 years, it’s helped us find and deliver the needed solutions. Then we went to an outside research company to gain additional market feedback and were pleased to be found “best in class”.
Ultimately, it’s all about understanding our practices’ needs and then responding with the right solutions. If you’d like more information on the CareCredit program, contact us at 800-300-3046 x 4519, or for practices already enrolled, call 800-859-9975.
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