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  03.03.05 Issue #156

Sally's Mail Bag

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Dear Sally,
I work at the front desk in our office and we have a lot of insurance patients. I struggle daily on what to say to a patient who tells me they don't want any of the work done unless their insurance will pay for it. They generally ask me what their insurance will cover and I am just at a loss of what would be the best thing to say. Can you help?

Dear Struggling,
My suggestion would be to say the following or some version of this

"Dental insurance is not like medical insurance. It was never designed to be comprehensive coverage for your dental health. In other words, the insurance does not give you enough benefits to take you from disease to health; it was designed to give you help in getting dental care only. 99% of dental policies have per calendar year maximums of any where from $1000 to $2000. Your plan gives you $1,000 each year to use or lose. Once you use up the $1,000 you still have dental procedures that need to be done to save your teeth. As you can see your insurance plan is not sufficient to pay for all the costs. For this reason, we now have available an affordable financing program that will give you the comfort level of getting your dentistry done and... make low monthly payments.

Hope this helps,
Sally

The McKenzie Company Upcoming Events
Date Location Sponsor Speaker
Mar. 10 La Jolla, CA Southern CA Orthodontic Symposium Sally McKenzie & Exhibit
Mar. 14 Santa Rosa, CA Redwood Empire Dental Society Sally McKenzie
Mar. 17-19 Atlanta, GA Hinman Dental Society Sally McKenzie & Exhibit
Mar. 31-Apr. 2 Las Vegas, NV Dental Town Gathering Sally McKenzie & Exhibit
Apr. 1 Walnut Creek, CA Contra Costa Dental Society Sally McKenzie
Apr. 9 Portland, OR Oregon Dental Association Sally McKenzie & Exhibit

For more information, email info@mckenziemgmt.com
or call 1-877-777-6151

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