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  07.15.05 Issue #175

Sally's Mail Bag

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Dear Sally,

I work at the front desk part time, doing billing and insurance. I have learned that some of the specialists we refer to have been asking our front desk patient coordinator to leave us and work for them. I find this highly unethical. We all like the coordinator and she has been doing an excellent job for us. But she is flattered by the offers. What should the general dentist do?

To the dentist I have said, "Tell them (the specialists)!" My dentist says, “That will be the last referral the specialist ever gets.” But I fear it will be too late when this charming coordinator has left us.

Suggestions, please!

Dear Front Office Employee,

First of all this is all “hear say” on the part of your employee. She could be lying or blowing out of proportion what she thought she heard. Also, the offer could be coming from an employee of the specialist and not the specialist him/herself. I would tell the employee that you are going to call the specialist and see how much she squirms. I am sure it is coming from employee to employee. It is not wise to burn your bridges till you have all the information.

Sally


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