Sally’s 7 Resolutions for a Successful New Year
At long last, the day has arrived. It’s December 21st, and doomsday predictors are likely to be disappointed when they wake up to a world that is still spinning and stockpiles of canned goods that will remain untouched for the foreseeable future. It’s probably fair to say that the only apocalypse you’re going to encounter is the one you’ve created for yourself, something much closer to home than a meteor from a distant galaxy. This would be the cataclysm that comes with the closing of your practice’s budget year.
Although turning over a new leaf with the start of a new calendar may not be an option for the Mayans, the good news for you is that 2013 is just days away and you will have another 365 rotations of the Earth to see to it that next year ends not with fear but with celebration. To ensure that 2013 brings you a host of new opportunities, consider implementing my Top 7 New Year’s Resolutions for the dental practice.
1. Lose Weight - Starting with the Dead Weight in your Practice
Problem employees cause angst-filled days and sleepless nights. They also are a primary source of conflict among the staff, increased patient cancellations, low treatment acceptance, costly mistakes, and the list goes on. Take charge. Clearly define job responsibilities. With job descriptions, employees understand their responsibilities and your expectations. Moreover, they know who is responsible for which systems and who is accountable for those systems. Additionally, establish clear standards for professional office conduct. Do not tolerate poor attitudes or destructive behaviors among employees. Take a close look at your own personality and make a conscious effort to expand communication with your staff. If they are working against each other and exhibiting poor attitudes and poor performance, they may not be getting enough direction and feedback from you, the doctor.
2. Reduce Debt
3. Spend Less Time Working
Scheduling time should be communicated clearly to the scheduling coordinator. This basic yet commonly overlooked detail ensures the person in charge of making or breaking your day isn’t forced to guess how much time a procedure will require. Avoid the tendency to engage in “wishful scheduling” in which more time is reserved for the doctor’s “ideal” treatments than the practice has a history of delivering. Rather, calculate the number of crown and implant units or other procedures over the last six months and divide by the number of days worked. Then you can reserve time in the schedule based on the number of units actually performed.Next week, Part 2 of Sally’s 7 Resolutions for a Successful New Year.
For more information on this topic, visit my blog: The Lighter Side
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