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Sally McKenzie Sally McKenzie's Monday Morning Management Memo Issue #11 Click here to print this issue of Sally's Memo Article. Missed any past issues of the Monday Morning Management Memo?  Click here to view the archived articles. May 13, 2002   WEB: http://www.mckenziemgmt.com     NOTE : To discontinue receiving the Sally McKenzie eNewsletter,  simply click Reply to this email  with the word "Remove" as the only word in the subject line. If you have any problems with this email, links or site, please address your comments or questions to: webmaster@mckenziemgmt.com     Want to increase your revenues by as much as 42%? Take this test to find out how.   Inside Tract This issue is sponsored in part by: McKenzie Management - A full service, in-office dental management consulting company specializing in the business, clinical,and hygiene areas of practices nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com CareCredit - More than 30,000 healthcare practices nationwide use CareCredit as an alternative means of helping their patients finance treatment. You can find CareCredit at http://www.carecredit.com LaresResearch - Make Your Practice Profitability Soar! SoftCareT boosts your hygiene department profitability to a new level. Treatment of periodontal disease with the Lares' PocketPro LasersT is easy to learn and offers a quick and dramatic return  on your investment.   Lares lasers will also make your dentistry faster and easier, visit us at http://www.laresdental.com/products/lsc/default.asp or call 800-347-3289,ext. 1 and schedule an educational presentation. HPSC - Finances, via lease or loan, dental and office equipment, leasehold improvements, working capital and supply contracts at fixed competitive rates, with no points, variables or hidden fees. HPSC also offers a variety of financing programs to dental professionals seeking to set up, expand, buy into, or acquire a practice. http://www.hpsc.com/ INFORMS - Allow InForms to participate in your successful practice by becoming the "ONE STOP SOURCE" for your front office needs. We carry a full range of products including: recall and appointment cards, registration forms, exam forms, statements and envelopes, folders and labels. Call us at 1-800-722-4884 or email us at informs@belllsouth today to receive your catalog.     Sally McKenzie's Monday Morning Memo---Issue #11 Dollars and Sense Financial rewards come in many colors, all of them green. While dollars definitely are not the only motivator, you and your employees, obviously, have a major interest in revenues earned. We urge dentists to consider a few unconventional approaches when it comes to cash outlay for employees.  Put the hygienist on commission. This serves as an incentive for the hygienist to produce more than three times their salary. The commission would be in addition to a guaranteed base salary, which would allow both the practice and the hygienist to benefit financially. Each month the hygienist would receives a certain percentage; say 15%, of any production over and above her goal of 3 x her salary. Raises can then be provided in the form of increased percentages. The hygienist and the practice realize the benefit of increasing production. Base salary and wage increases on performance. If the practice is stagnating or, worse yet, languishing employees must be part of the solution, not part of your production problem. Performance measurements based on clearly defined job expectations and goals engage employees directly in the success of the practice. Focus on what needs to be achieved and exactly how to achieve it. The employees see a clear link between the practice's success and their success. Bag the bonus system. "What?!" you gasp, "There'll be an insurrection," well maybe, but then again probably not. Bonus systems that have become a perfunctory reward system for both superior performers as well as second-rate staffers create resentment. You and your few stars are doing all the work while Molly Mediocre and her merry minions are reaping the rewards. Yes. Do continue to reward outstanding and enterprising performance, but make it a special recognition for a job well done, not an annual expectation.  Most employees want to be a part of something bigger than numbers on a balance sheet. Give them a vision, encourage them, and work with them to achieve the goals.   Copyright © 2002 McKenzie Management - All Rights Reserved. To Subscribe: http://www.mckenziemgmt.com To Unsubscribe: To discontinue receiving the Sally McKenzie eNewsletter,  simply click Reply to this email with the word "Remove" as the only word in the subject line. Please address all other inquires to: webmaster@mckenziemgmt.com