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Sally McKenzie,CMC              President  McKenzie Management, Inc. Sally McKenzie's Weekly Management e-Motivator Click here to print this e-Motivator Article. Missed any past issues of Sally's  Weekly or Monthly Newsletters or Magazine Articles? (click an item to view archive) May 27, 2002 Have a happy and safe Memorial Day!   WEB: http://www.mckenziemgmt.com For a FREE a Analysis of Your Practice by Sally McKenzie...click here This issue is sponsored in part by: McKenzie Management - A full service, in-office dental management consulting company specializing in the business, clinical,and hygiene areas of practices nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com CareCredit - More than 30,000 healthcare practices nationwide use CareCredit as an alternative means of helping their patients finance treatment. You can find CareCredit at http://www.carecredit.com Dental Town: -Never practice solo again! DentalTown.com is a free community,  hosting dentistry's MOST ACTIVE message boards, classified ads and a dental event calendar. The site is open to dental professionals throughout the world, 24-hours a day, 7 days a week. Once you visit, you'll wonder how you ever practiced without it! Log onto http://www.dentaltown.com TODAY! LaresResearch - Make Your Practice Profitability Soar! SoftCare™ boosts your hygiene department profitability to a new level. Treatment of periodontal disease with the Lares' PocketPro Lasers™ is easy to learn and offers a quick and dramatic return  on your investment.   Lares lasers will also make your dentistry faster and easier, visit us at http://www.laresdental.com/products/lsc/default.asp or call 800-347-3289,ext. 1 and schedule an educational presentation. HPSC - Finances, via lease or loan, dental and office equipment, leasehold improvements, working capital and supply contracts at fixed competitive rates, with no points, variables or hidden fees. HPSC also offers a variety of financing programs to dental professionals seeking to set up, expand, buy into, or acquire a practice. http://www.hpsc.com/ INFORMS - Allow InForms to participate in your successful practice by becoming the "ONE STOP SOURCE" for your front office needs. We carry a full range of products including: recall and appointment cards, registration forms, exam forms, statements and envelopes, folders and labels. Call us at 1-800-722-4884 or email us at informs@bellsouth.net today to receive your catalog.     Sally McKenzie’s Weekly Management e-Motivator---Issue #13 Do You Measure Up? Dr. Bustin' Hisbuns is very frustrated. He's working his tail off and feels like the individual staff members are just doing their time. Sure, there may be one or two stars that are putting forth real effort. But everyone else just doesn't seem to get it. He tells them they need to do better, but it's not working. Many doctors are frustrated by the nonperformers but do little to work with staff in creating solid goals and expectations. Employees go along thinking they are A-OK because the office standard of mediocrity has never been challenged. The bar has never been established, let alone raised So how do you get the results you want and need from employees? It's simple. You measure performance. Performance reviews are one of the most effective tools in creating a total climate of success in your practice. They provide an objective and neutral means of leveling the playing field for the entire staff. While resistance is common initially, employees rated against objective measures will place more trust and confidence in the process. They also see the direct relationship between their performance, the success of the practice, and ultimately their potential for individual achievement. With input from the employee, establish individual performance goals that complement practice goals, such as increasing collection ratio, improving accounts receivables, expanding production, reducing time to prepare treatment rooms, and increasing clinical skills. Provide job expectations in writing, and rate the employees on those expectations. For example, if you expect collections to be at 98%, tell your front desk staff, help them to develop a strategy to achieve that rate, including collections training if necessary, and hold them accountable. Monitor progress and provide constructive feedback regularly. Performance reviews empower both you and your staff to develop practical strategies to achieve practice goals. Sally's Recommended Actions: Before job performance measurements can be established you must develop results-oriented job descriptions/expectations for all staff.  Plan to give performance appraisals twice a year.  At a minimum, plan to appraise the employee’s performance in the following areas:  Following instructions, cooperation, quality of work, initiative, innovation, time management,  communication and flexibility. Work ethics. Attitude. General characteristics, such as professional appearance, verbal skills, ability to work under pressure, organization skills, ability to prioritize. Attendance. For Ready To Use Performance Appraisals Click Here  McKenzie Management Newsletter Information: View Newsletter Archive:  To view past issues of this newsletter, click here. To Unsubscribe: To discontinue receiving the Sally McKenzie eNewsletter, click on the link at the very bottom of this page for instant removal,  or simply click Reply to this email with the word “Remove” as the only word in the subject line. For help with, reporting of problems with this email or our web site or technical comments:  please send a descriptive email to: webmaster@mckenziemgmt.com To request services, products or general inquires about McKenzie Management activities:  please send a descriptive email to: info@mckenziemgmt.com If you would like to have any of your dental practice concerns answered personally by Sally McKenzie,  please send a descriptive email to her at: sallymck@mckenziemgmt.com. Copyright © 2002 McKenzie Management - All Rights Reserved.