McKenzie Management, Inc.
Click here to
print this e-Motivator Article.
Missed any past issues of
Newsletters or Magazine Articles?
(click an item to view archive)
May 27, 2002 Have a happy and safe Memorial
For a FREE a Analysis of Your Practice by Sally
This issue is sponsored in part
- A full service, in-office dental management
consulting company specializing in the business,
clinical,and hygiene areas of practices
nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com
- More than 30,000 healthcare practices nationwide use
CareCredit as an
alternative means of helping their patients finance
treatment. You can find CareCredit at
-Never practice solo again! DentalTown.com is a free
hosting dentistry's MOST ACTIVE message boards, classified ads and a dental event calendar.
The site is
open to dental professionals throughout the world, 24-hours a day, 7 days a week.
Once you visit,
you'll wonder how you ever practiced without it!
Log onto http://www.dentaltown.com
- Make Your Practice Profitability Soar! SoftCare™ boosts your hygiene
department profitability to a new level. Treatment of periodontal disease with the
Lares' PocketPro Lasers™ is easy to learn and offers a quick and dramatic return
on your investment. Lares lasers will also make your dentistry faster and easier,
visit us at
or call 800-347-3289,ext. 1 and schedule an educational presentation.
- Finances, via lease or loan, dental and
office equipment, leasehold improvements,
working capital and supply contracts at fixed competitive
rates, with no points,
variables or hidden fees. HPSC
also offers a variety of
financing programs to dental
professionals seeking to set up, expand, buy into, or
acquire a practice. http://www.hpsc.com/
- Allow InForms to
participate in your successful practice by becoming the
"ONE STOP SOURCE" for your front office needs. We carry a full range of products
including: recall and appointment
cards, registration forms, exam forms, statements
and envelopes, folders and labels. Call us
at 1-800-722-4884 or email us at
today to receive your catalog.
McKenzie’s Weekly Management e-Motivator---Issue #13
Do You Measure Up?
Dr. Bustin' Hisbuns is very frustrated.
He's working his tail off and feels like the individual staff
members are just doing their time. Sure, there may be one or two
stars that are putting forth real effort. But everyone else just
doesn't seem to get it. He tells them they need to do better, but
it's not working.
Many doctors are frustrated by the
nonperformers but do little to work with staff in creating solid
goals and expectations. Employees go along thinking they are A-OK
because the office standard of mediocrity has never been
challenged. The bar has never been established, let alone raised
So how do you get the results you want and
need from employees? It's simple. You measure performance.
Performance reviews are one of the most effective tools in
creating a total climate of success in your practice. They
provide an objective and neutral means of leveling the playing
field for the entire staff. While resistance is common initially,
employees rated against objective measures will place more trust
and confidence in the process. They also see the direct
relationship between their performance, the success of the
practice, and ultimately their potential for individual
With input from the employee, establish
individual performance goals that complement practice goals, such
as increasing collection ratio, improving accounts receivables,
expanding production, reducing time to prepare treatment rooms,
and increasing clinical skills. Provide job expectations in
writing, and rate the employees on those expectations. For
example, if you expect collections to be at 98%, tell your front
desk staff, help them to develop a strategy to achieve that rate,
including collections training if necessary, and hold them
Monitor progress and provide constructive
feedback regularly. Performance reviews empower both you and your
staff to develop practical strategies to achieve practice goals.
Sally's Recommended Actions:
- Before job performance measurements can
be established you must develop results-oriented job
descriptions/expectations for all staff.
- Plan to give performance appraisals twice
- At a minimum, plan to appraise the
employee’s performance in the following areas:
- Following instructions, cooperation,
quality of work, initiative, innovation, time management, communication
- Work ethics.
- General characteristics, such as
professional appearance, verbal skills, ability to work
under pressure, organization skills, ability to
For Ready To Use Performance Appraisals
McKenzie Management Newsletter Information:
View Newsletter Archive: To view
past issues of this newsletter, click here.
To Unsubscribe: To discontinue receiving the Sally McKenzie
click on the link at the very bottom of this page for instant
or simply click Reply to this email with the word “Remove” as
the only word in the subject line.
For help with, reporting of problems with this
email or our web site or technical comments:
please send a descriptive email to: email@example.com
To request services, products or general
inquires about McKenzie Management activities:
please send a descriptive email to: firstname.lastname@example.org
If you would like to have any of your dental
practice concerns answered personally by Sally McKenzie,
please send a descriptive email to her at: email@example.com.
Copyright © 2002 McKenzie Management
- All Rights Reserved.