McKenzie Management, Inc.
Click here to
print this e-Motivator Article.
Missed any past issues of
Newsletters or Magazine Articles?
(click an item to view archive)
June 17, 2002
For a FREE
Analysis of Your Practice by Sally
This issue is sponsored in part
- A full service, in-office dental management
consulting company specializing in the business,
clinical,and hygiene areas of practices
nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com
- More than 30,000 healthcare practices nationwide use
CareCredit as an
alternative means of helping their patients finance
treatment. You can find CareCredit at
-Never practice solo again! DentalTown.com is a free
hosting dentistry's MOST ACTIVE message boards, classified ads and a dental event calendar.
The site is
open to dental professionals throughout the world, 24-hours a day, 7 days a week.
Once you visit,
you'll wonder how you ever practiced without it!
Log onto http://www.dentaltown.com
- Make Your Practice Profitability Soar! SoftCare
boosts your hygiene
department profitability to a new level. Treatment of periodontal disease with the
Lares' PocketPro Lasers
is easy to learn and offers a quick and dramatic return
on your investment. Lares lasers will also make your dentistry faster and easier,
visit us at
or call 800-347-3289,ext. 1 and schedule an educational presentation.
- Finances, via lease or loan, dental and
office equipment, leasehold improvements,
working capital and supply contracts at fixed competitive
rates, with no points,
variables or hidden fees. HPSC
also offers a variety of
financing programs to dental
professionals seeking to set up, expand, buy into, or
acquire a practice. http://www.hpsc.com/
- Allow InForms to
participate in your successful practice by becoming the
"ONE STOP SOURCE" for your front office needs. We carry a full range of products
including: recall and appointment
cards, registration forms, exam forms, statements
and envelopes, folders and labels. Call us
at 1-800-722-4884 or email us at
today to receive your catalog.
McKenzie's Weekly Management e-Motivator---Issue #16
All Systems Go...
All Systems STOP
You feel like the Terminator's latest
target. More patients than you can count have said "Hasta la
vista, baby." The staff is engaging in another round of war
games. And the creditors are prepared to take no prisoners.
"What is happening to my business?" you lament. These
are just a few of the telltale signs of management system
Scary as it sounds, the practice management
infrastructure can fail before you even recognize there is a
problem. Like termites in the walls, the signals of practice
breakdown are never as obvious as their detrimental effects. They
are often subtle, gradual changes that can be quickly lost in the
day-to-day busyness, the personality struggles, the communication
snafus, the staff changes, etc.
Take a few critical steps to reinforce your
- Consider personalities. Personnel and
personalities significantly influence the systems. Personality
testing for applicants enables you to identify which candidate
has the best temperament for each position. Certain people are
perfectly comfortable asking for money, clearly, others are
not. The Keirsey Temperament Sorter Test found in the book
"Please Understand Me," by David Keirsey, or online
excellent tool in placing current and prospective employees in
positions for which they are best suited.
- Do it right the first time. Employees,
particularly those involved in collections and scheduling,
must be provided the tools and training to succeed and be
expected to meet certain performance measurements.
- Police your policies. Office policies
guide your staff. At a minimum, establish a financial policy
that you are comfortable with and stick to it.
- Recall and retain patients. Delegate
responsibility for the recall system to someone who will be
accountable for its success. Give them the tools and the time
necessary to succeed. That person is the patient coordinator.
Sally's Recommended Actions:
- Monitor your systems at least monthly.
Designate particular staff to report on specific systems each
month. For example, your business manager should be reporting
on the level of collections for the month and if the practice
will achieve its monthly collection goal.
- Expect payment at the time services are
rendered. Many patients don't pay because they are not asked.
Make it a standard operating procedure to request payment.
"Mrs. Jones your fee is $125 will you be paying with
cash, check, or charge?"
- In lieu of extending credit to patients,
partner with a patient financing company, such as CareCredit (http://www.carecredit.com).
- Expect your patient coordinator to make a
specific number of patient calls each day and to schedule a
specific number of appointments. She should ensure that a
certain number of patients complete treatment and that the
hygienist is scheduled to meet established financial goals.
Want to MOTIVATE
your TEAM ?
Check out McKenzie's "POWER
McKenzie Management Newsletter Information:
To view Newsletter Archive: To view
past issues of this newsletter, click here.
To unsubscribe: To discontinue receiving the Sally McKenzie
click on the link at the very bottom of this page for instant
or simply click Reply to this email with the word "Remove" as
the only word in the subject line.
To report technical problems with this
newsletter or to request technical help,
please send a descriptive email to: email@example.com
To request services, products or general
inquires about McKenzie Management activities:
please send a descriptive email to: firstname.lastname@example.org
If you would like to have any of your dental
practice concerns answered personally by Sally McKenzie,
please send a descriptive email to her at: email@example.com.
Copyright © 2002 McKenzie Management
- All Rights Reserved.