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Sally McKenzie,CMC              President  McKenzie Management, Inc. Sally McKenzie's Weekly Management e-Motivator Click here to print this e-Motivator Article. Missed any past issues of Sally's  Weekly or Monthly Newsletters or Magazine Articles? (click an item to view archive) June 24, 2002   WEB: http://www.mckenziemgmt.com For a FREE Analysis of Your Practice by Sally McKenzie...click here This issue is sponsored in part by: McKenzie Management - A full service, in-office dental management consulting company specializing in the business, clinical,and hygiene areas of practices nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com CareCredit - More than 30,000 healthcare practices nationwide use CareCredit as an alternative means of helping their patients finance treatment. You can find CareCredit at http://www.carecredit.com DentalTown: -Never practice solo again! DentalTown.com is a free community, hosting dentistry's MOST ACTIVE message boards, classified ads and a dental event calendar. The site is open to dental professionals throughout the world, 24-hours a day, 7 days a week. Once you visit, you'll wonder how you ever practiced without it! Log onto http://www.dentaltown.com TODAY! Lares Research - Make Your Practice Profitability Soar! SoftCare™ boosts your hygiene department profitability to a new level. Treatment of periodontal disease with the Lares' PocketPro Lasers™ is easy to learn and offers a quick and dramatic return  on your investment.   Lares lasers will also make your dentistry faster and easier. Visit us at http://www.laresdental.com/products/lsc/default.asp or call 800-347-3289,ext. 1 and schedule an educational presentation. HPSC - Finances, via lease or loan, dental and office equipment, leasehold improvements, working capital and supply contracts at fixed competitive rates, with no points, variables or hidden fees. HPSC also offers a variety of financing programs to dental professionals seeking to set up, expand, buy into, or acquire a practice. http://www.hpsc.com/ INFORMS - Allow InForms to participate in your successful practice by becoming the "ONE STOP SOURCE" for your front office needs. We carry a full range of products including: recall and appointment cards, registration forms, exam forms, statements and envelopes, folders and labels. Call us at 1-800-722-4884 or email us at informs@bellsouth.net today to receive your catalog.     Sally McKenzie's Weekly Management e-Motivator---Issue #17 Real Resumé or Ruse? Super Suzy has done it all. She has a razzle-dazzle resumé that sends the sparks a flyin'. Why she's performed front-end analysis; established computer tracking systems; handled complex, ongoing projects; maximized customer satisfaction. WOW! You can hardly contain your glee. Skip the interview. Hire Super Suzy sight unseen. Whoa horsy! The resumé is the sales pitch and if it's caught your attention it's served its purpose well. However, you're not about to make an offer until you check out the details on this little dolly. After all, you may find that her idea of "front-end analysis" is counting the number of patients in the waiting room; her "computer tracking system" is an email account to handle her personal messages. And her idea of managing complex, ongoing projects means painting her nails while confirming appointments. Not to burst your bubble doctor but often resumés inflate an employee's work history. The prospect may look fabulous on paper, and you may be tempted to throw caution to the wind. But take a closer look at that resumé and watch for the red flags. Sally's Recommended Actions: Know what you are looking for when you review resumés. The job description should help you identify specific skills.  Watch out for the "timeless treasures" - resumés that focus on skills, responsibilities, and accomplishments but have no chronological record of employment or detail of the types of jobs held. Be wary of resumés that list years but not specific dates of employment, for example, 1994-1995 Office Receptionist. It's entirely possible this applicant began working for the employer in December of '94 and was dismissed in January '95. Look for longevity in employment. Review cover letters carefully, if the letter is sloppy, so too is the applicant. Flag each resumé with "Yes," "No," or "Maybe." The "Yes" candidates are the first to be considered for a phone interview.   Want to learn more about REVIEWING RESUME'S ?  You'll find it in  "How to Hire the Best Dental Employee" - click here. McKenzie Management Newsletter Information: To view Newsletter Archive:  To view past issues of this newsletter, click here. To unsubscribe: To discontinue receiving the Sally McKenzie eNewsletter, click on the link at the very bottom of this page for instant removal,  or simply click Reply to this email with the word "Remove" as the only word in the subject line. To report technical problems with this newsletter or to request technical help,  please send a descriptive email to: webmaster@mckenziemgmt.com To request services, products or general inquires about McKenzie Management activities:  please send a descriptive email to: info@mckenziemgmt.com If you would like to have any of your dental practice concerns answered personally by Sally McKenzie,  please send a descriptive email to her at: sallymck@mckenziemgmt.com. © 2002 McKenzie Management - All Rights Reserved.