McKenzie Management, Inc.
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June 24, 2002
For a FREE
Analysis of Your Practice by Sally
This issue is sponsored in part
- A full service, in-office dental management
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McKenzie's Weekly Management e-Motivator---Issue #17
Real Resumé or Ruse?
Super Suzy has done it all. She has a
razzle-dazzle resumé that sends the sparks a flyin'. Why she's
performed front-end analysis; established computer tracking
systems; handled complex, ongoing projects; maximized customer
satisfaction. WOW! You can hardly contain your glee. Skip the
interview. Hire Super Suzy sight unseen.
Whoa horsy! The resumé is the sales pitch
and if it's caught your attention it's served its purpose well.
However, you're not about to make an offer until you check out
the details on this little dolly. After all, you may find that
her idea of "front-end analysis" is counting the number
of patients in the waiting room; her "computer tracking
system" is an email account to handle her personal messages.
And her idea of managing complex, ongoing projects means painting
her nails while confirming appointments.
Not to burst your bubble doctor but often
resumés inflate an employee's work history. The prospect may
look fabulous on paper, and you may be tempted to throw caution
to the wind. But take a closer look at that resumé and watch
for the red flags.
Sally's Recommended Actions:
- Know what you are looking for when you
review resumés. The job description should help you identify
- Watch out for the "timeless
treasures" - resumés that focus on skills,
responsibilities, and accomplishments but have no
chronological record of employment or detail of the types of
- Be wary of resumés that list years but
not specific dates of employment, for example, 1994-1995
Office Receptionist. It's entirely possible this applicant
began working for the employer in December of '94 and was
dismissed in January '95.
- Look for longevity in employment.
- Review cover letters carefully, if the
letter is sloppy, so too is the applicant.
- Flag each resumé with "Yes,"
"No," or "Maybe." The "Yes"
candidates are the first to be considered for a phone
Want to learn more about REVIEWING
RESUME'S ? You'll find it in
to Hire the Best Dental Employee" - click
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© 2002 McKenzie Management
- All Rights Reserved.