McKenzie Management, Inc.
Click here to
print this e-Motivator Article.
Missed any past issues of
Newsletters or Magazine Articles?
(click an item to view archive)
July 1, 2002
For a FREE
Assessment of Your Practice by Sally
This issue is sponsored in part
- A full service, in-office dental management
consulting company specializing in the business,
clinical,and hygiene areas of practices
nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com
- More than 30,000 healthcare practices nationwide use
CareCredit as an
alternative means of helping their patients finance
treatment. You can find CareCredit at
-Never practice solo again! DentalTown.com is a free
hosting dentistry's MOST ACTIVE message boards, classified ads and a dental event calendar.
The site is
open to dental professionals throughout the world, 24-hours a day, 7 days a week.
Once you visit,
you'll wonder how you ever practiced without it!
Log onto http://www.dentaltown.com
- Make Your Practice Profitability Soar! SoftCare
boosts your hygiene
department profitability to a new level. Treatment of periodontal disease with the
Lares' PocketPro Lasers
is easy to learn and offers a quick and dramatic return
on your investment. Lares lasers will also make your dentistry faster and
Visit us at
or call 800-347-3289,ext. 1 and schedule an educational presentation.
- Finances, via lease or loan, dental and
office equipment, leasehold improvements,
working capital and supply contracts at fixed competitive
rates, with no points,
variables or hidden fees. HPSC
also offers a variety of
financing programs to dental
professionals seeking to set up, expand, buy into, or
acquire a practice. http://www.hpsc.com/
- Allow InForms to
participate in your successful practice by becoming the
"ONE STOP SOURCE" for your front office needs. We carry a full range of products
including: recall and appointment
cards, registration forms, exam forms, statements
and envelopes, folders and labels. Call us
at 1-800-722-4884 or email us at
today to receive your catalog.
McKenzie's Weekly Management e-Motivator---Issue #18
Dodi, the business assistant, has been on
the job for three weeks. In what should be the honeymoon period,
you are ready for a prompt divorce. Dodi is as familiar with
dental terminology as you are with Swahili. She's alienated half
of the patients who have come through the door with her
"don't bore me with the details" attitude. She's
shocked the staff into silence with her blow-by-blow recounts of
last night's partying, which apparently rivals that of the heavy
metal set. The tongue stud she rolled out this week almost caused
you to lose consciousness, and the boyfriend is parking his
rusted jalopy just outside the front door for about two hours a
day. "Oh he's just so protective of me," she chortles.
Excuse me. I am about to become physically ill. And how did you
wind up with Dodi the Doozey?
Maybe it was that little detail about
checking references that tripped you up …again, or maybe the
seemingly insignificant fact that even though Dodi said she had
worked in a dental office, you didn't get a lot of information as
to what it was exactly that she did or how successful she really
was. Oh, details, details! You are so desperate for a living,
breathing creature in your office you'll take the bride of
Frankenstein at this point - and apparently you did.
Sally's Recommended Actions
- Investigate and take nothing for granted.
Probe in-depth to determine what applicants really did on
- Interview smart. Ask open-ended
questions. For example, "Describe how you would handle
a patient who arrives late." Or, "If
production drops off what would you do to try to correct the
- Check references. You want qualitative,
work-related information on work habits, salary, attendance,
employee attributes, areas of improvement, and reason for
- Gather your information from the former
supervisor or dentist not from a former fellow staff member.
Confirm beginning and ending dates of employment, job title
and job duties, supervisory responsibilities, job performance,
if the employee would be hired again, compliance with office
policies, ability to work and communicate with others.
- Consider having the applicant sign an
agreement stating, "I agree to release any information
my past employers have regarding my employment and job
performance. I will not take legal action against anyone who
discloses this information."
- Don't open the door to your practice for
Dodi the Doozey. Check out potential employees carefully.
Want to learn more about REVIEWING
RESUME'S ? You'll find it in
to Hire the Best Dental Employee" - click
McKenzie Management Newsletter Information:
To view Newsletter Archive: To view
past issues of this newsletter, click here.
To unsubscribe: To discontinue receiving the Sally McKenzie
click on the link at the very bottom of this page for instant
or simply click Reply to this email with the word "Remove" as
the only word in the subject line.
To report technical problems with this
newsletter or to request technical help,
please send a descriptive email to: email@example.com
To request services, products or general
inquires about McKenzie Management activities:
please send a descriptive email to: firstname.lastname@example.org
If you would like to have any of your dental
practice concerns answered personally by Sally McKenzie,
please send a descriptive email to her at: email@example.com.
Copyrights 2002 McKenzie Management
- All Rights Reserved.