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Sally McKenzie,CMC President McKenzie Management, Inc. Sally McKenzie's Weekly Management e-Motivator Click here to print this e-Motivator Article. Missed any past issues of Sally's Weekly or Monthly Newsletters or Magazine Articles? (click an item to view archive) July 8, 2002 WEB: http://www.mckenziemgmt.com For a FREE Assessment of Your Practice by Sally McKenzie...click here This issue is sponsored in part by: McKenzie Management - A full service, in-office dental management consulting company specializing in the business, clinical,and hygiene areas of practices nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com CareCredit - More than 30,000 healthcare practices nationwide use CareCredit as an alternative means of helping their patients finance treatment. You can find CareCredit at http://www.carecredit.com DentalTown: -Never practice solo again! DentalTown.com is a free community, hosting dentistry's MOST ACTIVE message boards, classified ads and a dental event calendar. The site is open to dental professionals throughout the world, 24-hours a day, 7 days a week. Once you visit, you'll wonder how you ever practiced without it! Log onto http://www.dentaltown.com TODAY! Lares Research - Make Your Practice Profitability Soar! SoftCare™ boosts your hygiene department profitability to a new level. Treatment of periodontal disease with the Lares' PocketPro Lasers™ is easy to learn and offers a quick and dramatic return on your investment. Lares lasers will also make your dentistry faster and easier. Visit us at http://www.laresdental.com/products/lsc/default.asp or call 800-347-3289,ext. 1 and schedule an educational presentation. HPSC - Finances, via lease or loan, dental and office equipment, leasehold improvements, working capital and supply contracts at fixed competitive rates, with no points, variables or hidden fees. HPSC also offers a variety of financing programs to dental professionals seeking to set up, expand, buy into, or acquire a practice. http://www.hpsc.com/ INFORMS - Allow InForms to participate in your successful practice by becoming the "ONE STOP SOURCE" for your front office needs. We carry a full range of products including: recall and appointment cards, registration forms, exam forms, statements and envelopes, folders and labels. Call us at 1-800-722-4884 or email us at informs@bellsouth.net today to receive your catalog. Sally McKenzie's Weekly Management e-Motivator---Issue #19 Make Employee Loss Your Gain The room is spinning. Your limbs feel like concrete. Betty - the very best - has just handed you a news flash. She is retiring. Betty has been your office manager for 12 years, and she's decided she would rather hang out with the grandkids in Arizona than manage your accounts receivables. Even though you knew this day would come, you refused to allow yourself to think about it. The ol' "I'll deal with it when I have to" strategy. Now the day of reckoning has arrived and your intestinal fortitude is going to be on trial for the next several weeks. Roll out the bulk supply of antacid; it's time to begin the search for Betty's replacement. How am I going to replace Betty - the very best? you pant. She didn't even have a job description. She just knew what needed to be done and took care of it. Well you've either been darn lucky, Doc or you've just let Betty call the shots whether you agreed with them or not. Consider Betty's departure as an opportunity to create the position you want this to be. Even if Betty has been great, you can take steps to make sure her replacement is even better. Yes, it will take an investment of your time but the payoff in hiring the right employee for your practice is huge. Sally's Recommended Actions Develop a job description. Before you begin looking for a new employee, define the job they will be doing. The job description assures that you will know what skills the new hire must have. It also helps to sell the position. Write a job description that outlines the specific duties and responsibilities of the job. The job description should include the job title, a summary of the position and its responsibilities, and a list of job duties. Consider including the days and hours the employee will be expected to work, benefits provided, such as vacation, insurance, paid holidays, etc. Give each applicant a copy of the job description prior to the interview. This will help answer many questions the applicant should have. If you know exactly what you want in the position, you will be much less likely to just settle for what you think you can get. Job descriptions define both what you need and what you want in a particular position. Want to learn more about REVIEWING RESUME'S ? You'll find it in "How to Hire the Best Dental Employee" - click here. McKenzie Management Newsletter Information: To view Newsletter Archive: To view past issues of this newsletter, click here. To unsubscribe: To discontinue receiving the Sally McKenzie eNewsletter, click on the link at the very bottom of this page for instant removal, or simply click Reply to this email with the word "Remove" as the only word in the subject line. To report technical problems with this newsletter or to request technical help, please send a descriptive email to: webmaster@mckenziemgmt.com To request services, products or general inquires about McKenzie Management activities: please send a descriptive email to: info@mckenziemgmt.com If you would like to have any of your dental practice concerns answered personally by Sally McKenzie, please send a descriptive email to her at: sallymck@mckenziemgmt.com. Copyrights 2002 McKenzie Management - All Rights Reserved.