McKenzie Management, Inc.
Click here to
print this e-Motivator Article.
Missed any past issues of
Newsletters or Magazine
(click an item to view archive)
July 29, 2002
Interested In Knowing How Your Practice Measures Up?....click
This issue is sponsored in part by:
- A full service, in-office dental management
consulting company specializing in the business, clinical, and hygiene
areas of practices
nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com
CareCredit - More
than 30,000 healthcare practices nationwide use CareCredit as an
alternative means of helping their patients finance treatment. You can
find CareCredit at
- Never practice solo again! DentalTown.com is a free community,
hosting dentistry's MOST ACTIVE message boards, classified ads and a dental event calendar.
The site is
open to dental professionals throughout the world, 24-hours a day, 7 days a week.
Once you visit,
you'll wonder how you ever practiced without it!
Log onto http://www.dentaltown.com
Lares Research - Make
Your Practice Profitability Soar! SoftCare
hygiene department profitability to a new level. Treatment of periodontal
disease with the
Lares' PocketPro Lasers
is easy to learn and offers a quick and dramatic return
on your investment. Lares lasers will also make your dentistry faster
Visit us at http://www.laresdental.com/products/lsc/default.asp
or call 800-347-3289, ext. 1 and schedule an educational presentation.
HPSC - Finances,
via lease or loan, dental and office equipment, leasehold improvements,
working capital and supply contracts at fixed competitive rates, with
variables or hidden fees. HPSC
also offers a variety of financing programs to dental
professionals seeking to set up, expand, buy into, or acquire a practice.
INFORMS - Allow InForms to participate in your successful
practice by becoming the
"ONE STOP SOURCE" for your front office needs. We carry a full range of
including: recall and appointment cards, registration forms, exam forms,
and envelopes, folders and labels. Call us at 1-800-722-4884 or
email us at
to receive your catalog.
McKenzie's Weekly Management e-Motivator---Issue #22
Like a bad scene out
of an old western, you might just as well be smack in the middle
of the OK Corral. It’s the “front” vs. the “back,”
and they are oilin’ their guns preparing to settle this once
and for all. The rift makes the feud between the Hatfields and McCoys
look like afternoon tea. A little intervention from Sheriff Wyatt
Earp could come in handy right now. But you figure your best bet
is to just get the heck out of Dodge and avoid this showdown altogether.
Tensions have been building
for weeks. Babs the business manager is routinely wreaking havoc
on the schedule, slipping in an emergency patient here, under estimating
the time necessary for procedures there, and storming around in
a huff claiming that nobody tells her anything. Candy the clinical
queen, meanwhile, has decided that information is a commodity to
be doled out to the select few and that does not include the business
staff. It is nasty and only getting worse. The patients sense the
strain and have been slapped around more than once between the right
hand and left hand, neither of which knows what the other is doing.
Conflict in the practice
generates enormous stress on the team and is a significant drain
on productivity. While conflict often appears to be personal, typically
it starts with lack of understanding and system breakdowns. An appreciation
of diverse personalities, job descriptions, and maintaining basic
office systems all can significantly reduce tensions between clinical
and business staff.
- Invest a small amount
of time and resources in personality testing. Staff members who
understand the personalities of their colleagues, including the
dentist, are much better prepared to work with them effectively.
- Job descriptions are
a must. They clearly define job responsibilities. With job descriptions
Babs and Candy both know and understand what their duties are
as well as the rest of the staffs’. Subsequently, they recognize
who is responsible for which systems and can be held accountable
for those systems.
- Hold morning huddles
to allow the clinical staff to direct where emergency patients
will be scheduled both today and tomorrow.
- Provide front desk
staff clear information on time necessary for procedures and charges
associated with those procedures.
- Give employees regular
feedback and establish clear standards for professional office
Diffuse tensions by addressing
those issues that cause frustration among the team. Don’t
allow problems to build by ignoring them or you’re likely
to find your practice locked in the stockade.
How Personality Types Affect Practice Success? SPECIAL
OFFER for our newsletter subscribers: MAXIMIZE
PRACTICE PERFORMANCE + The Personality Testing Book "Please
Buy both books
today! for $67 and save
$20 off the retail price. Click
here to order
McKenzie Management Newsletter Information:
To view Newsletter Archive: To view past issues of this newsletter,
To unsubscribe: To discontinue receiving the
Sally McKenzie eNewsletter,
click on the link at the very bottom of this page for instant
or simply click Reply to this email with the word "Remove" as
the only word in the subject line.
To report technical problems with this
newsletter or to request technical help,
please send a descriptive email to: email@example.com
To request services, products or general inquires
about McKenzie Management activities
please send a descriptive email to: firstname.lastname@example.org
If you would like to have any of your dental
practice concerns answered personally by Sally McKenzie,
please send a descriptive email to her at: email@example.com.
Copyrights 2002 McKenzie Management
- All Rights Reserved.