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September 16, 2002
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McKenzie's Weekly Management e-Motivator---Issue #29
Delegation – Trust
Me They Can Handle It
Wouldn’t it be great if you could count
on employees to take the ball and run with projects, completing
them exactly as you want them to be done? Ha! I should keep dreamin’
eh? Nobody can do it as well as you can, right? Or maybe it’s
“time.” You don’t have time to “teach”
the staff how to do it the way you want. “It’s easier
if I just do it myself,” you say. Or, perhaps you are such
a nice person that you want to make sure everyone is taken care
of - no stress, no pressure. Of course you’re about to have
a breakdown, but hey the rest of the gang is happy, right?
Probably not, most employees want to feel they
are contributing members of the team, and they want to be trusted
and empowered. Furthermore, empowered employees are accountable
employees. They take ownership in the business. So before you swoop
in and do it yourself, consider delegating the project instead.
Sally’s Recommended Actions
- Ask and you shall receive. Request assistance
nicely and remember to use the words “please” and
- Clearly explain the project and your expectations.
- Provide the necessary resources. If you
expect a full report on accounts receivables make sure the employee
knows where they can get all of the information needed.
- Establish a deadline you can live with and
the employee can meet. Yes, we all want it yesterday. But yesterday
has come and gone. Give the employee time to do the job right.
- Ask the employee to provide progress reports
on a regular basis, such as at the weekly staff meeting.
- Encourage the team member to ask many questions
and answer them completely and respectfully. There are no dumb
- Encourage ownership of the project and professional
- Monitor progress.
- Redirect respectfully. If you don’t
like the direction the project is heading, further educate the
person on your expectations and show them what you want.
- Sing their praises. Congratulate the employee
on a job well done make sure they know how much you appreciate
The more you delegate the better your team will
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This issue is sponsored in part by:
Management - A full service, in-office dental management
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