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September 30, 2002
You have 64
Days or ... 3 months to reach your
year end GOALS. Will you make it? Find
Think you're saving money,
keeping payroll in-house?
Consider the lost
productvity in the time it takes to get
payroll done … the payday panic
of staff waiting impatiently for their check … the hassles
and headaches of calculating, preparing, and
writing those checks week after week. And despite such penny-wise
efforts, sometimes as the boss you don't even
get paid! Consider PAYROLL PROCESSING by mckenziemgmt.com.
End of the year ... a GREAT time
to convert your payroll from in house to outside.
McKenzie's Weekly Management e-Motivator---Issue #31
The High Price of ‘Perfect’
Dr. Do It Now, Do It Fast, Do It Right is, as
you would expect a fabulous dentist. His margins are perfect, his
restorations divine, and his porcelain veneers simply exquisite.
His patients think he’s as brilliant as their smiles. But
Dr. Do is in mighty big doo-doo with his staff, at least those who’ve
bothered to stick around for more than six months. An insurrection
is underway and Dr. Do doesn’t have a clue. He’s on
a perpetual quest for the elusive perfect practice and in his wake
he’s left behind employee after employee who simply could
never measure up in the eyes of Dr. Do.
Flitting from CE to CE, he is relentlessly changing
the standards based on whatever new trend he’s discovered
that week. More. Better. Faster. He wants it all and he wants it
now. And when the employees are rolling their eyes and trying desperately
to figure out how he wants the procedures done this week, Dr. Do’s
barking orders like General Patton and doling out snide remarks
as if they were worth bonus points. Ah yes, as they say, “The
floggings will continue until the morale improves.”
Too many dental practices don’t have any
standards and when there is one that does, that is certainly a step
in the right direction. But keep changing the rules of the game
and eventually the players just pick up their balls and go home.
Like it or not, Dr. Do isn’t the only game in town. This situation
warrants professional counseling. The admirable drive to be the
very best is threatening to undermine everything the doctor is desperately
trying to achieve.
Sally’s Recommended Actions
- Doctor, get help. Consider Performance Coaching
for Executives. Perfectionism is time consuming, costs money,
and constantly makes you feel bad. Stop beating yourself up. You
have a right to feel good everyday! But consider you've been that
way for a very long time and changing your behavior routine on
your own is unlikely. Consider contacting P.E.A.K.S. Performance
Enhancement and Knowledge Systems, PEAKS@adnc.com.
- Establish a participatory management structure.
- With the team, adopt a set of solid practice
standards and systems and make them work for at least one year.
- Continue to have high expectations of staff,
but provide them with necessary training so they can meet those
- Trust and appreciate the employees.
- When challenges arise don’t criticize.
Focus on the problem and how to solve it not the individuals.
Perfectionism can be your greatest strength
and your greatest weakness. Use it to your advantage not your detriment.
Miss ... McKenzie Management's NEW
out the TOP 5 REASONS
why dentists use management consultants.
out about the Practice Enrichment
Programs that everyone is talking about!
how practices are increasing practice revenues EVERY
the Book Store
with educational resources for hygiene, personnel, and practice
out where to have your next TEAM
if your practice is operating at peak performance ... FREE!
A series of short
weekly chores designed to keep the return on investment in technology
at its highest level.
VP of Professional Relations
Ten Technology Do’s and Don’t’s
Purpose: For the next 10 weeks
…THE TOP TEN! Unlike the “Tonight Show”, these
are not in any particular order. Compiled from watching 20 years
of "Don't's" and helping to turn those into "Do's'",
the goal is to help you avoid future mistakes!
Oh no! The person responsible for the front
desk is leaving me and she is the only one who know's how to use
the computer system!
What Not to do:
Do not flip out.
Do not assume the person leaving is using
your practice management system correctly.
Do not use the last two weeks of their employment
to “train” the new person coming in.
Use your own time to train them (do you know
how to run the front desk efficiently with your computer system?)
What to do:
Use this unfortunate incident to create a
Schedule a software trainer to come to your office.
Discuss how you’d like your office run
with the software trainer before training begins.
Have your software trainer report back to
you as to the progress of your newly hired employee.
Repeat as necessary until your new employee
is better than the one that left your office!
12 Hours CE Credits
Sail the Eastern Caribbean
on Holland America World's most luxurious Ships the
29 - April 5, 2003 -
Work with two of the most dedicated knowledgeable
experts on Finance and Management in the United States
— Sally McKenzie, CMC and Dr.Hugh
Doherty, CFP. They will share sound advice
on how to develop a profitable practice which will
lead to your future financial security.
It will be a "one of a kind" vacation where
you come back richer!
This issue is sponsored in part by:
Management - A full service, in-office dental management
consulting company specializing in the business, clinical, and hygiene
areas of practices nationwide.You can find McKenzie Management at
- More than 30,000 healthcare practices nationwide use CareCredit
as an alternative means of helping their patients finance treatment.
You can find CareCredit at http://www.carecredit.com
Center for Dental Career Development - Providing
Advanced Business Education for dentists and training for business
employees as well as Team Building Retreats for the entire dental
team in Beautiful La Jolla, California. You can find The Center
for Dental Career Development at http://www.dentalcareerdevelop.com
- Never practice solo again! DentalTown.com is a free community,
hosting dentistry's MOST ACTIVE message boards, classified ads and
a dental event calendar.The site is open to dental professionals
throughout the world, 24-hours a day, 7 days a week. Once you visit,
you'll wonder how you ever practiced without it! Log onto http://www.dentaltown.com
Research - Make Your Practice Profitability Soar! SoftCare
boosts your hygiene department profitability to a new level. Treatment
of periodontal disease with the Lares' PocketPro Lasers
is easy to learn and offers a quick and dramatic return on your
investment. Lares lasers will also make your dentistry faster and
easier. Visit us at http://www.laresdental.com/products/lsc/default.asp
or call 800-347-3289, ext. 1 and schedule an educational presentation.
- Finances, via lease or loan, dental and office equipment, leasehold
improvements, working capital and supply contracts at fixed competitive
rates, with no points, variables or hidden fees. HPSC
also offers a variety of financing programs to dental professionals
seeking to set up, expand, buy into, or acquire a practice.
INFORMS - Allow InForms
to participate in your successful practice by becoming the
"ONE STOP SOURCE" for your front office needs. We carry a full range
of products including: recall and appointment cards, registration
forms, exam forms, statements and envelopes, folders and labels.
Call us at 1-800-722-4884 or email us at firstname.lastname@example.org
today to receive your catalog.
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