Clique or Staff Click
Obstacles to Achieving the Ideal Practice.”
week… one of the barriers likely to be interfering
in your ability to reach your goals. Next week I’ll
discuss proven solutions.
you have a team? Or do you have factions – cliques
that are built upon exclusion rather than inclusion,
where not being "in" translates
into not having the essential information, support,
to see clinical staff
versa creating tension, conflict,
can be extremely counterproductive and, consequently,
expensive. These non-productive units of exclusion reject
key players, making it impossible to establish a true
team that works effectively together. The problem
becomes particularly serious if critical practice decisions
are being made without input from those who are not
part of the clique. Or if essential information
is not shared with those who need that information to
effectively carry out their job responsibilities and
duties. Or if the treatment of some staff is noticeably
different than the treatment of other staff. Teams,
not cliques, make the dental practice successful. And,
again, if you missed it the first time I said it, cliques
this type of conflict arises in your office, the single
most important step dentists can take is to address
the issue head on. Like termites in your floorboards,
it quietly eats away at your practice infrastructure
and is undermining your every effort establish a practice
built on excellence.
businesses operate well because of effective teams.
Each person has a different work style and behavioral
approach that they bring to the unit, but the overall
focus is on the goals and objectives of the whole.
In other words, members of a team recognize and want
to be part of something bigger than themselves. The
reward comes in the success of the team when the overall
goals and objectives are met.
week, taking the steps to build a team that clicks.
in having Sally speak to your dental society or study
VP Professional Relations
An Ailing Business Foundation Can Cause “Digital
month, I presented a general theory about dentistry … business
foundation, and the application of technology. If you
didn’t read last month’s installment – you
can find it here. This month I want to give you a clearer
picture of exactly what “business foundation” really
makes ZERO sense to apply progressive and automated
practice management principles to a dental practice
with a weak business foundation. Many
dental practices have skipped their
business foundation and have automated fundamentally
weak business foundations. A high percentage
of our new McKenzie Management clients are afflicted
with what we call “digital chaos”. Digital
chaos is defined as “the acceleration (automation)
of poorly planned or designed business principles.” Digital
chaos is a perfectly understandable phenomenon.
There are four components within the phenomenon
as follows ...
in order of preference, the component you feel you understand,
have the ability to control, and can manage best. Would
your answers be in the order above?
upon your age and progressive nature, you might have
switched technology and staff but 90% of you would be
comfortable with that list in the order presented.
what does that mean? It may mean that it is perfectly
understandable for you to spend your technology
dollars on things you understand, feel you have control
over, and feel confident about. That’s
why I believe SO much money is being spent on patient
centric technology, i.e., clinical charting systems,
Intra-oral cameras, digital radiography, patient education
systems, cosmetic imaging systems, digital cameras,
many practices complain of having too high an overhead
and limited profitability. Might there be a cause/effect
the technology companies, successful high tech dentists,
and other technology writers email me rebuttals and
case studies, please let me say the following: Nobody
and I mean NOBODY has a greater passion for a truly
automated, successful, high tech practice. That’s
part of my point .....
order for the “really” successful
high tech practices to get where they are, they
had to pay attention to the business foundation of their
practice. They didn’t just go buy a bunch
of stuff, install it, and POOF – it happened by
week I will discuss what compromises the Business
Foundation in order to secure a High Tech future.
in having Mark speak to your dental society or study
Insurance Coding Handbook - 4th Edition
manual is an office essential!
more than just codes and definitions, this manual
helps you speed up insurance reimbursement, reduce
requests for "more information" and decrease
payment delays! Additionally, under the provisions
set by the HIPAA Act, all dental offices and insurance
carriers that transmit health information electronically
must use the current version of dental procedure
codes found in this Handbook. In addition, you will
receive information on treatment estimates and how
to talk to patients about insurance.
Insurance Coding Handbook - 4th Edition
By Carol Tekavec
Baseline Analysis results in $252,000
Manchester in practice 20 years with 3 years in present location;
$600K a year; focus is cosmetic dentistry.
Goal: Increase revenues
by 30%; hire hygienist with 1/3 production in perio
tx; 85% minimum case acceptance; Increase new patients
by 47% to 25/month.
In-Office Analysis: 29%
patient retention; $89K accounts receivable with
58% over 90 days; 86% collection ratio; case
acceptance unknown; 3 days of hygiene needed/week.
of recall system and establish accountability;
change new patient protocol; specific scheduling
goals; adding CareCredit™ to
payment options, hire hygienist and train for
Results within 90 days: patient
retention is 75%; revenues increased by 42%;
accounts receivable dropped $23K; case acceptance
is 92% of treatment presented; 3 days of hygiene/week
producing 4 x salary with 35% perio; new patients
Bottomline "You can't
get there if you don't know where there is."
Your Practice Operating at Peak Performance?
information and the way it’s delivered was essential to
my training. If used, there is no way it will not work. My understanding
of the numbers and what they represent have really given my
confidence a boost. I can track and monitor the systems now.
Implementing everything I learned at The Center, will make my
performance like night and day."
Leslie, Office Administrator
Business Training For:
· Office Managers
· Financial Coordinators
· Patient Coordinators
· Scheduling Coordinators
· Treatment Coordinators
· Hygiene Coordinators
Your Skills NOW!
Center for Dental Career Development
Business Education for Dental Professionals
737 Pearl St. Ste. 201
La Jolla, CA 92037
For Course Information firstname.lastname@example.org