Sally McKenzie's Monday Morning Management Memorandum #9 Print this Memorandum!   April 29, 2002   WEB: | http://www.mckenziemgmt.com     NOTE : To be removed from the list, click on the link at the very bottom of this page for instant removal or just simply reply to this email. If you have any problems, please address your inquiries to: webmaster@mckenziemgmt.com     Want to increase your revenues by as much as 42%? Take this test to find out.   This issue is sponsored in part by: McKenzie Management and Associates - A full service, in-office dental management consulting company specializing in the business, clinical,and hygiene areas of practices nationwide.You can find McKenzie Management at http://www.mckenziemgmt.com CareCredit - More than 30,000 healthcare practices nationwide use CareCredit as an alternative means of helping their patients finance treatment. You can find CareCredit at http://www.carecredit.com Lares Research-Practice Profitability Soars! Laser SoftCare™ boosts your hygiene department profitability to a new level. Treatment of periodontal disease with the Lares PocketPro™ lasers is easy to learn and offers a quick and dramatic return on your investment. Lares Lasers will also make your dentistry faster and easier... To learn more, visit us at http://www.laresdental.com/products/lsc/default.asp or call and schedule an educational presentation at 800-347-3289, ext. 1. HPSC - Finances, via lease or loan, dental and office equipment, leasehold improvements, working capital and supply contracts at fixed competitive rates, with no points, variables or hidden fees. HPSC also offers a variety of financing programs to dental professionals seeking to set up, expand, buy into, or acquire a practice. http://www.hpsc.com/ INFORMS - Allow InForms to participate in your successful practice by becoming the "ONE STOP SOURCE" for your front office needs. We carry a full range of products including: recall and appointment cards, registration forms, exam forms, statements and envelopes, folders and labels. Call us at 1-800-722-4884 or email us at informs@belllsouth today to receive your catalog.       R-E-S-P-E-C-T Find Out What it Means to …Your staff The Queen of Soul, Aretha Franklin, had the right idea. Everybody deserves to be shown respect. In the perpetual quest to retain quality staff and motivate them to achieve peak performance, showing respect for your employees and appreciation for a job well done can yield more benefits than many doctors realize. Of course, the employee has to have a healthy dose of self-respect and a sincere desire to achieve top performance. Given that, consider implementing these practical and effective staff motivators. 1. Tell the employee that they did a great job. Make it a point to recognize at least one employee every day for something they did that you considered excellent. This is so simple, not to mention cheap. But you would be surprised how few dentists actually practice this policy. 2. Treat your employees as people and recognize that they have responsibilities beyond your practice. In other words, doctor, remember they do have lives. 3. Create a climate of openness where staff can come to you to address issues that could affect performance. An open door policy fuels a feeling of teamwork and a commitment to addressing problems rather than just sweeping them under the autoclave. 4. Explain the rules of the game. Give staff a copy of the performance review that you use to evaluate and monitor their performance. 5. Accompany every raise with a letter explaining why the employee was deserving of the increase. 6. Challenge staff to work at their best by giving them rewarding responsibilities. 7. Provide opportunities for continuing education opportunities, and encourage them to participate in professional organizations. This will benefit both you and the employee.  8. Encourage employees to express their opinions and offer solutions to office challenges. Staff commit to those decisions they help reach. If you use the above steps as a guideline for how you respect your employee's performance, I'm sure you'll find that none of your staff will ever be singing the blues!   Copyright © 2002 http://www.mckenziemgmt.com - All Rights Reserved. To Subscribe: http://www.mckenziemgmt.com To Unsubscribe: Simply reply from this email and click send. Please address all other inquires to: webmaster@mckenziemgmt.com