Weekly Newsletters
  Newsletter Article Title Date
Return to Annual Exam October 22, 2004
Measure Your Minutes October 15, 2004
Associate Criteria October 8, 2004
Need An Associate? October 1, 2004
Industry Stats on Receivables September 24, 2004
Effective Collections September 17, 2004
Accountability September 10, 2004
No One’s Responsibility September 03, 2004
What Not to Say August 27, 2004
Telephone Tips to Keep Phone Ringing August 20, 2004
From Delinquency to Dollars August 13, 2004
Increase Fees, Enhance Care August 6, 2004
Collection Misfits July 30, 2004
Consequence of Raising Fees July 23, 2004
How to Fire July 16, 2004
Employees – a Potential ‘Fire’ Hazard July 9, 2004
Feedback – As Important to Receive as to Give July 2, 2004
Feedback – Give it. Get it June 25, 2004
New Patients “Rule” the Practice June 18, 2004
New Patient or Never to Be Seen Again? June 11, 2004
Conquer Conflict in Eight Steps June 4, 2004
Productivity Killer #1: Conflict May 28, 2004
Keep Collections and Patients Healthy May 21, 2004
Virus Circulating in Dental Practices May 14, 2004
Why Patient’s Leave Your Practice May 7, 2004
Patient Complaints and Patient Retention April 30, 2004
Reactivating Patients April 23, 2004
‘I Think’ vs. ‘I Know’ April 16, 2004
Avoid the “Missile-aneous” Budget Explosion April 9, 2004
Money/Accounting Mistakes April 2, 2004
All THIS! And I only Have to Work until I’m 95 March 26, 2004
All THIS! For only TWO more Crowns a Month! March 19, 2004
Streetwise Staff Recruiting March 12, 2004
What Do I Have to Do to Get a Decent Hire? March 05, 2004
Avoid the Slippery Slope of Service Snafus Febuary 27, 2004
Service with a Sneer Smile Febuary 20, 2004
Clinical Efficiency – Techniques Febuary 13, 2004
Clinical Efficiency Febuary 6, 2004
Collections – Script the Perfect Story January 30, 2004
Financial Role Playing January 23, 2004
Balancing Hygiene Schedule January 16, 2004
Hygiene Schedule Problems January 9, 2004
Make 2004 Your Best Year Yet December 19, 2003
Practice Resolutions to Boost Production December 12, 2003
Perfect Gift to Avoid Holiday “Chill” December 05, 2003
It's the Most Wonderful Time of the Year … or Not November 28, 2003
Overcoming the "They Don't Get It" Barrier November 21, 2003
If Only They Would "Get It" November 14, 2003
Overcoming the Out of Sight, Out of Mind, Out of Pocket Barrier November 7, 2003
Out of Sight, Mind, and Pocket -Tx Acceptance October 31, 2003
Making Staff Meetings "Meet" Objectives October 24, 2003
Staff Meetings are good for what? October 17, 2003
Your Schedule- Save You or Slave You October 10, 2003
Breaking Down the Marketing ‘Matters’ Barrier October 03, 2003
The What Matters Marketing Barrier September 26, 2003
Breaking Down the Under-Performing Staff Barrier September 19, 2003
Settling for Mediocrity or Pushing for Performance? September 12, 2003
Solutions for “I Quit” September 05, 2003
Two Week’s ‘till Doomsday August 29, 2003
Surveyyy Said!! August 22, 2003
Breaking Down the Overhead Barrier August 15, 2003
Is Overhead Dragging You Under? August 8, 2003
Breaking Down the More Money or Else Barrier
 August 1, 2003
Your Money or Your Practice?
 July 25, 2003
Breaking Down From ‘No Way’ to ‘I Want it Today’
 July 18, 2003
The ‘N’ Word - "No ... Not Right Now"
 July 11, 2003
The Big Management Issue
 July 4, 2003
Breaking Down The Patient Retention Barrier
 June 27, 2003
Patient Retention - Easy Come, Easy Go?
 June 20, 2003
Breaking Down the 'Drive By' Communication Barrier
 June 13, 2003
Communication on the Fly Puts Stress into Overdrive
 June 6, 2003
Breaking Down the "Don't Ask, They Won't Tell Barrier"
 May 30, 2003
Don't Ask, They Won't Tell - Patient Survey's
 May 23, 2003
Overcoming The Employee Perk Potholes
 May 16, 2003
Financial Perk or Pothole? Employee Motivators
 May 9, 2003
Overcoming the 'Minimalist Mindset'
 May 2, 2003
The Minimalist Mindset
 April 25, 2003
The Big Issue
 April 18, 2003
Breaking Down Staff Cliques
 April 11, 2003
Staff Productivity/Digital Chaos
 April 4, 2003
Breaking Down the "No Show" Barrier
 March 28, 2003
Scheduling/ Automate Patient Check-in
 March 21, 2003
Breaking Down the Fee For Service Barrier
 March 14, 2003
Obstacle #6 – The Word is Fee Not Free for Service
 March 7, 2003
“You have reached a number that has been disconnected or is no longer in service …”
Telephone Success Tips
February 27, 2003
Barrier #4 Breaking Down the Staff Productivity Barrier
 February 21, 2003
Barrier #4 The Perception vs. Reality of Staff Productivity
 February 14, 2003
Breaking Down the Barrier #3 Make Sure the Buck Stops at Your Bank Account
 February 7, 2003
Barrier #3 Passing the Buck on Collections
 January 31, 2003
January 2003 - Monthly E-Newsletter
 January 28, 2003
Breaking Down the Barrier - The Hygiene Heist
 January 24, 2003
Barrier #1 The Hygiene Heist January 17, 2003
Breaking Down the Barrier "Cross Training” Can Leave Productivity Waning January 10, 2003
Barrier #1 “Cross Training” Can Leave Productivity Waning January 03, 2003
December 2002 - Monthly E-Newsletter December 30, 2002
Turn Treatment Rejection into Acceptance December 27, 2002
The Buried Treasure of Unscheduled Treatment December 20, 2002
Lab Expense is Below Budget … and that’s a Problem? December 13, 2002
Strrrrrike Three You’re OUT (of money that is) December 6, 2002
Watch What’s Tossed in the Budget Dumpster November 29, 2002
November 2002 - Monthly E-Newsletter November 27, 2002
Feeling ‘Stuffed’? Dental Supply Inventory November 22, 2002
Person, Place, and Presentation November 15, 2002
Maximum Pay, Minimum Work November 8, 2002
You Built It; They Didn’t Come October 31, 2002
October 2002 - Monthly E-Newsletter October 31, 2002
Avoiding the 'Ringy-Dingys' October 24, 2002
Cure Appointment Amnesia October 18, 2002
'Hands off' Treatment Presentation October 14, 2002
When It Comes to Collections, Step Aside October 7, 2002
The High Price of ‘Perfect’ September 30, 2002
October 2002 - Monthly E-Newsletter September 27, 2003
Come On and Take a Free Ride September 23, 2003
Delegation – Trust Me They Can Handle It September 16, 2002
Land of the Lost - Without Job Descriptions September 9, 2002
Get Out September 2, 2002
August 2002 - Monthly E-Newsletter August 27, 2002
The Interview Before the Interview August 16, 2002
Got Your Number? August 19, 2002
Scheduling at the Speed of Sound August 12, 2002
Surviving Staff Conflict August 5, 2002
July 2002 - Monthly E-Newsletter July 31, 2002
Staff Duels July 29, 2002
The Fee Factor July 22, 2002
Wanted – Real, Live Person to Work in Dental Office July 15, 2002
Make Employee Loss Your Gain July 8, 2002
Avoid Hiring Horrors July 1, 2002
June 2002 - Monthly E-Newsletter June 27, 2002
Real Resume or Ruse? June 24, 2002

All Systems Go... All Systems Stop !

 June 17, 2002

Expert Advice You Can Bank(rupt) On

 June 10, 2002
The Fee Factor June 3, 2002
Do You Measure Up? May 27, 2002
May 2002 - Monthly E-Newsletter May 24, 2002
I Need A Patient Coordinator, Why? May 20, 2002
Dollars and Sense May 13, 2002
Bad Attitude or Personality Issue May 6, 2002
R-E-S-P-E-C-T  April 29, 2002
April 2002 - Monthly E-Newsletter  April 25, 2002
Mystified by dwindling patient numbers?  April 22, 2002
Managing the Complainers  April 15, 2002
Too Much, Too Little, It's Not Too Late  April 8, 2002
Win/Win Patient Financing April 1, 2002
March 2002 - Monthly E-Newsletter  March 29, 2002
Hiring Needs vs. Hiring Wants  March 25, 2002
Hygiene Outcomes and Accountability? March 18, 2002
Dr. Smith's 0% Financing  March 11, 2002
Fixing The Time Wasting, Money Draining No Shows March 4, 2002
March 2002 - Monthly E-Newsletter  March 1, 2002
January 2002 - Monthly E-Newsletter  January 30, 2002
December 2001 - Monthly E-Newsletter December 21, 2001
November 2001 - Monthly E-Newsletter November 9, 2001
October 2001 - Monthly E-Newsletter October 15, 2001
September 2001 - Monthly E-Newsletter September 19, 2001

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