McKenzie Management Presenter
Evelyn Ramsay - Canadian Lecturer and Consultant
TOPICS INCUDE
60% of Dentists are Stolen from - How to Prevent
- Over the counter stealing
- Theft at the business desk, postings and write off’s
- Theft in receivables, accounts payable, the computer, your bank account
- Who can you trust?
- Looking at your numbers
- Why staff steal
- How to prevent and what to do in Canada
Office Manager Update - Knowing Your Numbers
- Personality best suited
- Training is key
- Handling employment contracts/ job descriptions/ documentation
- How to supervise, motivate and mediate
- Turning around a difficult employee
- Effective communication with the dental owners
- What to do when you’re exhausted/ drained emotionally
- Keeping abreast of the new changes in dentistry
- Knowing your numbers/ what to pay close attention to
Top Management Issues Affecting Dentistry
- Theft in the dental office ( overview only)
- Why slippage in your dental schedule costs you monies
- Why slippage in your hygiene schedule costs you monies
- The importance of placing high priority on recall appointments
- Establishing an effective Hygiene Department
- Effective hiring, motivating and monitoring
- Mediation and how to resolve conflict
- What your numbers should reflect
- Which reports to run and review and why
- Creating a solid team for both business and clinical that work well together
Effective Hiring / Termination in Your Province
- How to interview
- Testing the new employee for personality, math and dexterity
- The importance of the working interview and 3 month probation
- The Job Offer Contract and legal obligations
- Written Job Descriptions
- The value of clean documentation / employee files
- Day one – a training check list to help with the transition into your office
- Setting up a buddy system to assist the new employee
- Setting the expectation of performance
- What to do if things go wrong
- The 0-3 year employee in Canada
- The 3-5 year employee in Canada
- The 5-9 year employee in Canada
- Over 10 years in Canada and what to do
- What not to terminate
- When to refer to counseling
- What to do with the impossible employee
- A sequence check list for terminating an employee
- When to check with your lawyer
- What to do if you have to go to Discovery with your lawyer
About your presenter
Evelyn Ramsay has been actively involved in the dental procession starting her career as a dental assistant, front desk reception and manager of smaller dental offices. As she excelled, she was recruited to larger group practices for both general dentists and specialists. She is a Senior Consultant Coach and Director for McKenzie Management's Canadian Division.
She has been an invited lecturer at dental meetings, associations and Dalhousie University in Halifax, Novia Scotia. Evelyn works closely with the Canadian law firm, McInnes Cooper regarding Canadian Employment Law to keep her audiences up to date on employee and staffing issues.
As a Senior Consultant Coach for McKenzie Management, she brings real world experience to her audiences. Her focus has always been on team development, proper training and clear assessment standards while achieving realistic practice goals.