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Dental Management Products

DVD Seminar Series

Realizing the Practice's True Potential….Stopping System Collapse

Why is the schedule in a constant state of feast or famine? Why does hygiene production never seem to be what you expect? Why do collections fall short too often? Why do staff issues recur regardless of who passes through the revolving door? Routine systems are costing you tens of thousands of dollars in lost production, hours upon hours in staff inefficiencies, hundreds of patients, and multiple staff headaches. Sally McKenzie will teach you exactly what's in your daily routine that has you teetering just five steps from system collapse. More importantly, you'll walk away with practical strategies you and your team can implement immediately to address those issues.

This presentation will address the top 5 systems most likely to collapse:
  • Production
  • Scheduling
  • Collections – Cash Flow
  • Hygiene Department
  • Staffing


  • This DVD set is 5 hours in length and provides education for the Dentist, Front Office, Hygienist and Assistant.

$149

How to Become an Exceptional Front Office Employee

Presenters: Sally McKenzie and Belle DuCharme, CDPMA

When you combine excellent dental business skills with already being good at your job... you're unstoppable. It's true. Job knowledge alone won't bring you success. But put your work expertise together with truly effective and success-proven dental business skills and look out... you're headed for the top! This seminar will take you from answering the phones to getting patients to say yes to treatment! How Personalities Affect Practice Success, Powerful Patient Communication Skills, Turn Your Schedule Lines Into Dollar Signs, Surefire Telephone Techniques, Financial Plans That Work, The Basics of Collections: Don't Be Short Changed, Business Etiquette-Professional Polish That Shows

This DVD set is 5 hours in length and provides education for all Front Office Employees

$149

Achieving Peak Performance by Sally McKenzie

Learn what it takes to perform consistently on a high level. Find out if your performance is having a positive, negative, or no affect on the practice. Sally will show you how to perfect your skills and increase your value to the practice.

The DVD provides over an hour of education for the Dentist, Front Office, Hygienist, and Assistant..

$29

Treatment Acceptance Tactics by Belle DuCharme

Securing treatment acceptance for major and even minor cases requires three key elements - communicating clearly and listening carefully, involving the patient, and addressing their issues. Learn significant improvements in securing patient's commitment.

The DVD provides over an hour of education for the Dentist, Front Office, Hygienist, and Assistant.

$29

Team Bonding & Building by Nancy Haller, Ph.D.

Learn the skills that can turn conflict into cooperation and take your practice to a higher level of performance. Discover how your co-workers think, what they fear and why they do as they do. This is a fun, interactive and humorous program that will provide practical ready to use techniques with the people in your office.

The DVD provides over an hour of education for the Dentist, Front Office, Hygienist, and Assistant.

$29

You Said What? Mastering Communication by Nancy Haller, Ph.D.

When communicating, we don't always say what we mean. In the interest of getting along with others, important things are not said. Unfortunately this often ends up causing conflict. To be successful at work and in your personal life, communication skills are essential. In this workshop, you'll identify your own communication style and learn about the barriers to effective communication.

The DVD provides over an hour of education for the Dentist, Front Office, Hygienist, and Assistant..

$29

McKenzie Management's Educational DVD Series Group Set

Enjoy all 4 of McKenzie Management's Educational DVD's. Includes: Achieving Peak Performance, Treatment Acceptance Tactics, Team Bonding & Building, and You Said What? Mastering Communication.

The DVD set is over 5 hours in length and provides education for the Dentist, Front Office, Hygienist, and Assistant.

$99