Mckenzie management booksDigital eBooks

HIRING THE BEST DENTAL EMPLOYEE | Recruiting • Interviewing • Testing (eBook)

The digital eBook also includes downloadable ready-to-use forms such as: employment application, tests, interview questions specific for business, hygienist, assistant and general interview questions, reference check, telephone screening and authorization release.
You will receive an email from with a link to view the book and a link to download the interview forms.


Recruiting Interviewing Testing
By Sally McKenzie, CEO McKenzie Management

Consider the following TRUE STORY: Dr. Davis had a receptionist for eight years who consistently realized a 99% collection ratio. She eventually moved out of state. The doctor placed an ad for an experienced dental receptionist and hired Cathy who had seven years of previous dental experience. Cathy was very bubbly and pleasant. Patients and other staff liked her. After eight months on the job, the doctor’s collection ratio went from 99% to 82%. McKenzie Management’s analysis of the practice revealed down payments on crown and bridge were non existent, financial arrangements were not made, insurance inquiries were not responded to and delinquent account phone calls to patients were not being made. The point of this story? Seven years of existing experience does not mean an applicant knows how to do the job. More thorough interviewing and testing skills may have discovered this person was not suited for this particular job. Therefore, not having the right interviewing skills and techniques could end up costing you thousands of dollars in lost business.

Dentists are notorious for putting up with mediocrity out of the performance of employees because they have a fear of recruitment, interviewing, testing and training. HIRING THE BEST DENTAL EMPLOYEE is a complete guide to help dentists in hiring new employees.

Chapters include: developing a job description, advertising, reviewing the resumes, initial telephone screening, the interview process, the application form, asking the right questions, testing applicants, and checking references.

The manual includes ads that generate responses, a ready-to-use application form, over 100 questions designed specifically for business, hygiene, and clinical assistants positions, as well as competency tests.