Mastering your schedule to enhancing your verbal skills to measuring system performance are just a few of the various dental business topics that are taught at this two-day, one-on-one learning experience designed just for Front Office employees.

The curriculum is focused and directed around YOUR objectives. It is a hands-on learning experience and is available only by scheduled appointment. What makes this approach very effective is the total training focus is on you and your specific training needs. You determine how many team members will be trained and the two days for training that will fit your schedule. Being away from the demands and pressures of the daily dental practice routine, allows you to be completely focused on getting the very most out of your personal, professional development opportunity.

This two-day learning experience can take place at one of our training locations or... we can come to your city. You will be responsible for securing a meeting room for the ultimate training experience.

Curriculum: 2 Days of Eight Hour Training

The descriptions below are just a few of the various dental business topics that are taught at McKenzie Management’s two-day extensive learning experience. This Business Program is designed to provide the knowledge and tools to improve both your performance and the performance of the systems in the practice.


  • Active Patients
  • Scheduling Objectives
  • Treatment Presented / Accepted
  • New Patients
  • Unscheduled Time
  • Recall & Hygiene Production
  • Monthly Measurements
  • Computer Utilization
  • Hygiene Supply vs. Demand
  • Production Per Hour
  • Telephone Lines, VM, Features


  • Insurance Processing / Coding
  • Billing
  • Delinquent Accounts
  • Collecting at Dismissal
  • Financial Arrangements
  • Understanding Overhead
  • Managing Supply Inventory
  • Internet Involvement
  • Patient Financing
  • Financial Presentations


  • Verbal Skills
  • Develop a how may-we-help you mindset
  • Telephone Techniques
  • Patient Surveys
  • Telephone Protocol
  • Unscheduled Treatment
  • New Patient Communications

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What our Trainees have to say…

I feel 100% more confident in my position. It will make you see aspects of your position that are crucial for growth.

My understanding of the numbers and what they represent have really given my confidence a boost. I can track and monitor the systems now. The information will never become outdated. You’ll just get better the more you use it.

Before the training, I didn’t have a clue how to make my practice better, but since going through it, there is no place to go except up!