Managing overhead to fee analysis to team performance reviews are just a few of the various dental business topics that are taught at this two-day, one-on-one learning experience designed just for Office Managers / Administrators.

The curriculum is focused and directed around YOUR objectives. It is a hands-on learning experience and is available only by scheduled appointment. What makes this approach very effective is the total training focus is on you and your specific training needs. You determine the two days for training that will fit your schedule. Being away from the demands and pressures of the daily dental practice routine, allows you to be completely focused on getting the very most out of your personal, professional development opportunity.

This two day learning experience can take place at one of our training locations or....we can come to your location If we come to your city, you will be responsible for securing a meeting room for the ultimate training experience.

Curriculum: 2 Days of Eight Hour Training

The descriptions below are just a few of the various dental business topics that are taught at McKenzie Management’s two-day extensive learning experience. This Business Program is designed to provide the knowledge and tools to improve both your performance and the performance of the systems in the practice.


  • Understanding Your Numbers vs. Industry
  • Generate, Analyze and Interpret Profit & Loss
  • Manage Overhead
  • Hygiene Department
  • Hygiene Availability
  • Additional Producers
  • Production Objectives
  • Leadership Skills
  • New Business vs. Lost Business
  • Industry Standards
  • Fees
  • Marketing


  • Staff Recruitment, Hiring, Dismissal
  • Salary Review
  • Raise Negotiation
  • Measurable Job Descriptions
  • Accountability
  • Performance Reviews
  • Employee Policies
  • Team Motivation
  • Team Planning Meetings
  • Performance Notice


  • Active Patients
  • Reaching Daily Schedule Objectives
  • Treatment Presentation & Acceptance
  • Patient Retention
  • Production vs. Adjusted Production
  • Unscheduled Time Units
  • Cash Flow Management
  • Building Hygiene Production
  • Enhancing Practice Image / Marketing
  • Facilitate Team Meetings, Agenda
  • Computer Utilization
  • New Patient Protocol
  • Telephone Protocol

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What our Trainees have to say…

After the training course, I am more confident in my job. I no longer feel like I am “floating” or “just winging it”. I have a definite daily, weekly and monthly goal and things to accomplish.

I would say that you are actually saving money by spending the money for the training. It was an eye opener to see how much money we have allowed to slip through because of ineffective practices.