5 Reasons You Really Need job descriptions

By Sally McKenzie, CEO Printer Friendly Version

To be successful, your team members need job descriptions. Without them, they’ll feel lost, which means they won’t be nearly as productive as they could (or should) be. Yet, many dentists I talk to think creating job descriptions is a waste of time. It just isn’t a priority for these dentists, and, unfortunately, their practices suffer because of it.

As nice as it would be, your team members aren’t mind readers. If you don’t develop detailed job descriptions to help guide them, they’ll have no idea what tasks they need to complete each day or what your expectations are. This hurts their confidence and their ability to help move the practice forward.

You might not want to admit it, but job descriptions play an important role in your success. No matter how talented they are or how committed they are to growing the practice, team members won’t excel in their roles without the guidance detailed job descriptions provide.

Still not ready to sit down and write those job descriptions? Here are five reasons you really should:

1. Job descriptions help guide you through the hiring process. Hiring new employees is considered a daunting task that most dentists would rather avoid. Believe it or not, job descriptions help make the process less painful. They can serve as a guide when you’re putting together the job ad, as well as help you weed out candidates once all those resumes start coming in. And if you send job descriptions to potential candidates before beginning the interview process, they’ll have a much better idea what the role entails and if it’s a good fit—and can bow out early if they realize it isn’t. This saves everyone a lot of time and heartache down the road.

2. Job descriptions give your team members more confidence. Once team members are hired, detailed job descriptions continue to play an important role, serving as a road map to their success. There is no question about what’s expected of them, giving them confidence they need to efficiently perform their job. They’ll come to work each day with a purpose, ready to meet both individual and practice goals. Their performance will improve, and that will help grow the practice’s bottom line.

3. Job descriptions help to reduce turnover. When team members receive the guidance they crave, they’re much happier in their role—and happy team members are less likely to take a position at another practice. They’ll find their jobs more rewarding and less stressful, helping them feel a connection to the practice that keeps them loyal. And that means you won’t have to go through the hiring process again any time soon.

4. Job descriptions make team members accountable. It’s difficult for team members to take ownership of their systems if they’re not entirely sure which systems they’re accountable for, or how those systems are expected to perform. Including specific performance measurements in every job description will make it clear who’s responsible for what, leading to improved efficiencies and increased productivity that translate into a more robust bottom line.

5. Job descriptions help reduce staff conflict. If team members aren’t clear who’s responsible for which tasks, it not only creates confusion and it can lead to conflict. They point fingers at each other when things don’t get done, and resentment begins to brew. Once the gossip and eye rolling starts, team members are no longer focusing on what matters most: providing exceptional patient care. They’re wasting time on the conflict, hurting their productivity while also making the workday miserable.

Staff conflict can do a lot of damage to a practice. Not only does it add extra stress to everyone’s day, it also can cost you thousands of dollars in lost revenues. And trust me, patients notice the tension. If it’s bad enough, some might even be prompted to make their next appointment at the practice down the street.

Most dentists would prefer to avoid staff conflict and the many problems it brings. While you’ll never completely eliminate conflict from your office, you can greatly reduce it by creating detailed job descriptions.

Now is the time
Ready to start writing those job descriptions? Trust me, they’ll do wonders for your practice. Team morale will get a boost and so will your bottom line. That’s why I suggest you start putting job descriptions together as soon as possible. How, you ask? Sit down with your team members and go over what every job entails. Getting them involved will help them take more ownership of the job descriptions you create, and will show them you value their opinion as well as their contributions to the practice. By the time you’re done, you’ll have detailed job descriptions that will help your team members excel in their roles, leading to increased practice productivity.

If you and your team members still need more guidance, check out my job descriptions here: https://mckenziemgmt.com/book-scripts.php and feel free to reach out. I can help you get started so you can begin reaping the many benefits detailed job descriptions provide.

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Interested in speaking to Sally about your practice concerns? Email sallymck@mckenziemgmt.com
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