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12.14.07 Issue #301 Forward This Newsletter To A Colleague

Belle DuCharme CDPMA
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Thinking of a New Job for the New Year?
Increase Your Value At Work.

The average turnover in a dental office is about 18 months to 2 years for any position. This is a concern for dentists as the cost of recruiting and training new staff can cost thousands of dollars and valuable production time.  Studies show that many staff members would stay at their positions if the doctor or management had shown appreciation for their work and had taken an interest in seeing that the team members had the proper training to do their jobs correctly.  New technology with all its “bells and whistles” is value wasted without the team onboard to see that it is put to use on a daily basis.  Intra-oral cameras, audio-video education systems, charting and perio modules of dental software programs, practice management information all lying dormant or collecting dust.

Many dental employees know the value of new technology and are enthused about implementing the services with patients but often give up when the doctor loses interest or become lax in utilizing the equipment.

Frustration over unresolved issues at the job can cause employees to look to another dental office for “greener pastures” but unless they set themselves apart by diversifying their abilities they may find a situation similar to what they left.  Becoming more valuable at your current position will cause the doctor to take a “second look” at you and if there are cutbacks at the office you will be less likely to be terminated.  Become a valued team member by following these tips:

  • Find ways to save the practice money by finishing tasks in less time and offering to help other team mates.
  • Learn the software program and teach the staff.
  • Become a problem solver. Identify problems and offer workable solutions at the team meetings.
  • Put together a front office or back office-training manual to assist new or temporary staff.
  • Show an interest in learning new skills or taking on challenges.
  • Offer to further educate yourself to become better at your position with the goal of helping the practice improve production and customer service.
  • Execute your job description and be accountable for your work.

Job jumping is the seemingly easy way out of a difficult situation but it should be taken as a last resort.  The Advanced Business Training for Front Office, Office Managers and Dentists illustrates the need to “read a resume” to spot “job jumpers.”   The importance of taking the necessary time and following the guidelines of the hiring process saves future regrets.

In the book, How to Hire the Best Employee, written by Sally McKenzie, the subject of hiring takes on the many details necessary to hire the right people for the different positions in the practice.  Understanding that careful attention to details such as resumes, phone pre-screening, job interviews and testing of applicants are all part of avoiding the hiring of a person who will not be committed to the practice.

The Employee Assessment Testing online is a test that potential employees take to identify the best person for the position based on a measurement standard of actual peak performers in the applicants job title.  Replacing an employee can cost as much as five times their annual compensation so this inexpensive tool is insurance in making a qualified decision.

A history of moving from job to job with short periods of time or undefined times on the job is a red flag to those looking to hire you. Dentists, like other employers, look for a stable, reliable person who will take their position seriously and plan to be there long-term. Bringing a positive, upbeat attitude to the workplace is just as important as a glowing and polished resume.  Having the right attitude and the willingness to learn and grow with the practice take on a special meaning to the employer who has experienced constant turnover. 

Stop the turnover.  Take another look at your situation.  Make an appointment with your employer to discuss what you bring to the practice and your goals to improve.  Show that you will go the extra mile and your boss will too.

For advanced training, testing of applicants, team retreats and more, visit our website at

Why not improve your performance in 2008.   Attend McKenzie Management’s Front Office or Office Manager Training.  Email or call 877.777.6151..

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