12.1.17 Issue #821 info@mckenziemgmt.com 1-877-777-6151 Forward This Newsletter

Belle DuCharme, CDPMA
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Office Managers: How to Get a Raise in 2018
By Belle DuCharme, CDPMA

“If I haven’t been offered a raise in two years, is it because I am mediocre?” 
Jan, Dental Office Manager

Everyone needs money to pay their bills and plan for the future and retirement, yet many people barely make it paycheck to paycheck. The question always comes up at some point: “How do I get a raise?” If you’re doing an adequate job and are there forty hours a week working, that should be enough to get an annual raise. Right? Wrong.

In case you haven’t noticed, the world of business has changed and the world of dental business is certainly changing with it. The dental office manager of today must have management skills along with the ability to utilize newer technology to keep a practice in the black. 

Let’s look at the basics first:

Do you arrive to work on time, ready to hit the ground running?
Showing up late when you are the leader is not only poor behavior on your part – it doesn’t help the practice improve its bottom line. Patients being seated late because you or other staff are not there is a recipe for poor patient retention. Poor patient retention means less revenue to support the practice and provide raises. Being prepared shows that as an employee you are invested in your patients’ health and the practice. It is an undeniable show of professionalism and something that the dentist will acknowledge. Employees who show up to work late or are unprepared are usually denied a raise, with tardiness as the reason.

Are you part of the office drama?
It can be so easy to find yourself in a conversation with a staff member who is complaining about another member of the team. But having any conversation about another individual who is not present is gossip. You may be trying to be polite to hear your coworker out, but it is wise to avoid gossip at all costs. Some team members may have initiated more of a “friendship” with you for just this reason. It is important to remain impartial and neutral to all when it comes to gossip. Dentists want to do dentistry, not referee a disagreement with staff members. As an office manager you will not get a raise it you are part of the problem and not the solution.

Are you contributing to production?
It’s not just the clinical team that ensures production numbers will pay the bills and increase profitability. The manager is critical to the positive numbers of the practice. To be considered for a raise you must show that numbers are improving, not declining. Suggestions on time management, scheduling for production, treatment presentations and acceptance, improving collections and insurance processing are just a few areas that need to be monitored and reported to the dentist(s) or CEO of the practice.

Show how your productivity is helping the practice grow. Ask the dentist(s) to meet monthly and review things that worked and constructively mention things that can improve. Offer solutions to solve the issues that you have observed. As a practice owner, receiving valuable input for the practice is impressive and shows you have a “buy in” attitude about the practice business solvency. If your excellent work and dedication help the practice to grow and prosper, you have paid for your wage increase.

Are you a “lone wolf” or part of the team?
A great dental office manager is a leader that people follow. If you are the kind of person who tries to “do it all” then the dentist will see you struggle and see others not working to capacity. This is not what dentists want in an office manager. The trick is to get the entire dental team on board to work towards a united goal. If you are not a born leader you can learn these skills with home study and classes. Toastmaster’s International (http://www.toastmasters.org/) is an excellent resource for learning leadership skills with a supportive group of professional people from all types of businesses.

These are the basics to getting a raise. Other skills that dentist CEOs look for include someone who can communicate beyond the office into the world of website design, writing content, blogging, SEO (search engine optimization) and multi-level marketing through social media. 

Want to learn to be a better Dental Office Manager and get that raise? Call McKenzie Management today and schedule a professional training course in Dental Office Management.

If you would like more information on McKenzie Management’sTraining Programs  to improve the performance of your team, email training@mckenziemgmt.com

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