Leadership and Staff Wellbeing
Organizations and small businesses are increasingly becoming aware of the value employees bring to the overall success of the company. The ‘happy-productive worker’ paradigm predicts that employees high in wellbeing also perform better. Research strongly supports this correlation, and further suggests that effective leadership is key for ensuring and promoting employees’ wellbeing. This article lists some things you can do as a leader to get the most out of your staff and in turn, increase the success of your dental practice.
Why do successful leaders promote the wellbeing of their staff? Research supports the idea that the more engaged and fulfilled your staff are in your business, the more profitable and efficient you become. Patient experience increases and repeat business occurs.
How do you promote increased engagement of staff members?
Inspire your employees. Leaders do this by formulating a clear vision for their group and together they create goals for how the vision can be achieved. Do you have a vision? Is it clearly stated? Do you share this with your staff? Do you invite and incorporate their feedback? Is there a clearly defined set of sub-goals leading to the vision?
Stimulate, or motivate, your employees. Do you know what motivates each of your staff? Have you asked them? Or do you apply a blanket approach of annual performance reviews? Tailoring your motivational practice to each individual will pay off tenfold. It will also greatly increase their engagement in your practice.
Encourage employees to think outside the box. When leaders engender a sense of empowerment, or a feeling of connection among the employees to the company’s product or service, the employees will bring their creative energy into their work. This might seem frightening to you at first, but companies that have developed a culture around leveraging people’s creativity, such as Google, have seen unsurpassed success. How do you challenge existing mindsets, and support employees in independent decision-making?
Function as role models. How aware are you that your behavior is a model to the rest of your staff on how to behave? Do you consciously move through your day, showing your staff how to treat patients and each other? Do you exemplify a healthy work-life balance? Do you hold yourself to a high standard and celebrate successes along the way?
Show individualized consideration, or mentorship. Transformational leaders recognize that employees might be at different developmental levels. Increased productivity requires the leader to take these differences into account and tailor each interaction and conversation accordingly. This practice might seem excessive, and perhaps even coddling, but when each of your employees feels validated, whatever their capability at that time, they are already one step closer to improving their performance. Just think about whether you like to be spoken down to, or even up to. How comfortable do those approaches make you feel?
How do successful leaders promote employee wellbeing?
1. First, by showing care and consideration for your employees, these employees come to trust that their leader has their best interest at heart.
2. Second, effective leaders create a positive working environment with a clear vision and concrete steps to get there. Your staff will come to understand what their specific role is within the practice and what is expected of them. They will also understand how to help the team move forward. These type of leaders provide employees with autonomy and opportunities for development in the job. You can inspire your people to critically review existing working procedures and seek out new challenges at work. You can also encourage your staff to perform at, and above, the call of duty, and celebrate the achievement of new developmental milestones.
3. Third, effective leaders increase employees’ belief in themselves and that they can cope with the challenges with which they are faced at work. When leaders hold and express high expectations that their employees can successfully tackle the challenges they meet at work, and leaders function as role models demonstrating how new and unforeseen events can be successfully managed, employees’ self-efficacy increases and they come to believe in a successful outcome when they take on new challenges.
If this style of leadership seems appealing to you, you might want to seek out training or coaching in leadership development. There is strong evidence to support the concept that engaging in leadership coaching has a big return on investment, not only for your own development, but also the yield it returns on your dental practice.
Dr. Brackin is available to coach you and your team to higher levels of performance. She can be reached at firstname.lastname@example.org.
Dr. Brackin provides training for leadership effectiveness, interpersonal communications and team building. If you would like to learn more, contact her at email@example.com.Forward this article to a friend
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