The Bad Employee
This article is not about a particular practice, as I typically would write. You have probably either already experienced this topic and learned from your mistake, or you are experiencing it now but maybe don’t even know it. Ideally, you are reading this to avoid it from happening to you. What is it? The bad employee!
Great Employee Characteristics:
And now – it’s time to let the interviews begin! Because interviewing is your least favorite time-killer, when the 3rd resume arrived via email, you decided that this is the one. She has lived in the area for 6 years and has worked in 3 dental offices in town so she has a lot of experience. You call her and the answer machine says, “Hey you! This is Judy. Sorry you missed me. Leave me a message and maybe I will return your call if I like the sound of your voice.” Cute, you think to yourself. You leave a message to return your call.
Saturday afternoon you give Judy a call again. Since you were sure that she was “the one” you have not reviewed the other 26 resumes that are on your desk. Whew, she answers the phone. You introduce yourself, tell her that you are interested in having her come by the office on Monday at 5:15 and say good-bye. She was very excited to hear from you and is looking forward to meeting you. To make this story short – you hire her on the spot. No confirmations of previous employment, no working interview, simply, “you have the job.”
Now it’s Tuesday morning, 7:50 am, and no Judy. The morning meeting starts without her. At 8:05 she blows in, indicating that she didn’t realize that it would take so long to get there in the morning traffic. “I understand,” you respond.
For the next 6 months, Judy proves to be incapable of taking x-rays without cone-cutting them. She is left-handed, making her chairside assisting awkward for you. Hmmmmm… you forgot to ask her if she was left or right-handed. She has arrived late for work on 8 difference occasions and has already missed 4 days of work for various “reasons.” Sharon, your now “right hand” assistant, is concerned that this new employee is not going to be a team-player and expresses to you her concern. Actually, the remainder of your team expresses their concerns with you, as well. It just doesn’t register with you that they may have a point.
Finally, your hygienist who has been with you for 9 years indicates that either Judy goes or she goes. She feels that Judy is a bad fit for the practice because:
After another painful 3 months and 5 more missed days of work and 8 days of tardiness, you dismiss her. Back to square one!
McKenzie Newsletter Information:
To unsubscribe: To discontinue receiving the Sally McKenzie eManagment newsletter,
click on the link at the very bottom of this page for instant removal,
To report technical problems with this newsletter or to request technical help,
please send a descriptive email to: firstname.lastname@example.org
To request services, products or general inquires about The McKenzie Company activities
please send a descriptive email to: email@example.com
If you would like to have any of your dental practice concerns answered personally by Sally McKenzie,
please send a descriptive email to her at: firstname.lastname@example.org
Copyrights 1980-Present The McKenzie Company - All Rights Reserved.