How Many Patients are Supporting Your Practice?
How much “business” do you actually have? This can certainly be interpreted in many ways, oftentimes to ease the discomfort of the owner. When consulting and coaching with practices, the definition of what constitutes “active” patients - and therefore how many active patients they have in their practice - is varied across the board. Doctors and teams alike will ALWAYS say they have more active patients than what is reality.
Unfortunately, hearing the actual number is usually disheartening to the practice owner, especially if the practice is mature. At the same time, however, the practice might only have one full-time hygienist working four days and one hygienist working two days. This is when we have to get out the calculators and do some simple math.
Many practices average eight hygiene patients per day. However, when asked why eight, the typical answer is that for an 8-hour day, one patient every hour = eight. When confronted about patients who don’t need an hour, the response is usually, “If we scheduled everyone at different times, we would have holes in the schedule.”
If you read McKenzie Management E-newsletters regularly, you already know we encourage offices to schedule their day to a specific dollar production goal, not to a specific number of patients.
Let’s Do the Math:
Suppose you have a very successful interceptive periodontal therapy program and one third of your patients come every three or four months…you would then be able to support even less patients.
Practice is 10 Years Old or More?
An average solo doctor practice should average 20-25 new patients seen in hygiene per month. Let’s say for discussion purposes that you average 20 new hygiene patients per month x 12 months x 10 years = 2400 potential active patients. However, if you are only supporting one full-time hygienist and a part-time hygienist, statistically your practice could not support 2400 patients, as illustrated in the previous paragraphs.
Where Did All Your Patients Go?
You Prefer NOT to Grow?
You Want to Grow?
If you would like to learn more about evaluating your active patient base, the number of hygiene days that you can support and how you can add additional hygiene days, contact McKenzie Management today at 877-777-6151 and take our FREE Practice Assessment at http://www.mckenziemgmt.com/cons-practiceassessment.php.
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