So You Want To Keep Your Staff?
I once had a doctor friend of mine come up and ask me at a dental society meeting, “How does a doctor make an employee want to stay long term at their practice?” Then at another meeting I had a group of doctors ask, “What do doctors do that make employees want to leave their practice and go to another?” Both of these are good questions. However, the first question is the better of the two. He/She is the doctor that will more than likely be able to keep his employees long term, not the group that asked the second question.
I had a golf coach who taught me to look for what I do right in every swing that I make so I can repeat that movement. Looking for what you or an employee does wrong does not mean you or the employee will know what to do to make it right.
What makes working for one doctor different than working for another? These are just a few things that make a staff member want to stay long term.
Maybe that hygienist who has worked in your office for the last ten years one day a week would like to add a day or two.
5. Reward Program
8. The way they are made to feel.
If you have a quality staff and you want to keep them, then show them. Everybody knows good workers are hard to find.
Many offices have a high staffturn over. Not only does it cost the doctor when it comes to training new people, but it also costs the doctor when it comes to patient retention. Many patients go to other practices because they were tired of seeing a different hygienist every time they went to the dentist.
When you look at the numbers and what it costs to train a new employee and how many patients you may have lost because of staff turnover, that small token of appreciation or the benefit plan you have set up may not cost nearly as much. Ask yourself, “Do I really show my employees what they mean to me by the way I treat them?”
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