5.26.17 Issue #794 info@mckenziemgmt.com 1-877-777-6151 Forward This Newsletter

Jean Gallienne RDH BS
McKenzie Management
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Standard of Care
By Jean Gallienne, RDH BS

You may have been practicing for years, or you may be a new graduate. Whether you are a dentist or a hygienist, it is up to you to determine what level of care you are going to provide patients with. I would like to think you want to provide the standard of care you were taught in college in order to get an “A”. I know I want my health care providers to treat me as if they want an excellent grade, rather than just be concerned with the money they can make!

As a dentist, the standard and quality of care you provide to your patients can determine if a patient stays with your practice or decides to go elsewhere to seek treatment. This also applies to the quality of care your hygiene department provides to patients. In addition, it is crucial to make sure appointments allow enough time to finish treatment.

This is important for many reasons. If there is not enough time allowed to complete treatment, the quality of work may decline in your practice. Patients will notice if you or your hygienists appear to be rushing to get things done. It is best that your team stay on schedule so patients are not left waiting in the reception room. Some patients may even walk out if forced to wait too long. 

When there is too much to be done in the time allotted, your team will become more stressed and it may also create a cold climate in your practice. This can result in employee loss, as too much stress creates a toxic work environment – leading to not only hygienists leaving the practice, but other staff members too.

Don’t think patients won’t notice how much and how often there is staff turnover in your practice. Patients are much more observant about the running of your practice than you may realize, and will notice when the stress level is higher than normal the minute they walk into the door. People don’t like going to the dentist as it is, and they definitely won’t rush to a dental office that is extremely stressful for the staff. 

Of course, you no longer need to spend the amount of time it took you in college to prepare a crown or do four quadrants of root planing. However, it is still important to allow enough time in the schedule for all of the procedures being completed that day. This is true for the doctor as well as the hygiene schedules. Squeezing patients in makes for an overstressed doctor and team.

Taking a couple more minutes in the schedule can make all the difference between loving dentistry, your team and your patients, or possibly hating a job for a long time to come. The decisions you make may have consequences that last much longer than just the time you spend actually providing care to your patients.

Make a decision regarding how you want to practice dentistry, and stand by it. If you work in an office that is not allowing you to provide the care you want for your patients, it may be a good decision to move to another practice. This is not only for you, but for the patients you take care of.

Interested in improving your hygiene department? Email hygiene@mckenziemgmt.com and ask us about our 1-Day Hygiene Training Program or call 877-777-6151

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