The Five (Dys)Functions Every Team Faces
How would you respond if I said, “Tell me about your Team”.
It’s likely that you’ll list the specific job categories in your practice (i.e. number of clinical and administrative staff) and/or the names of your employees.
However, I didn’t ask about the composition of jobs or the identity of individuals in your office. I asked about your “Team”. You might say,
Or would you give the following description?
These examples certainly are extremes yet they highlight a Gestalt Psychology principle: The whole is greater than the sum of its parts. A team is not just a group of individuals. A team is what happens between individuals…how they communicate, work together, and support one another toward a common goal.
Successful teams have better results because the combined knowledge and skill set of the group surpasses that of any one individual. Consequently, strong dental teams get more done in less time with less cost. This is a HUGE competitive advantage.
Despite the benefits, good teamwork is hard to achieve. It requires courage and discipline. After all, teamwork is about individuals setting aside their needs for the good of the whole.
The book, Five Dysfunctions of a Team, continues to be highlighted on The New York Times, Business Week, Wall Street Journal and USA Today best-seller lists for good reason. In this leadership fable, author Patrick Lencioni illustrates the importance of strong teamwork. Here are the five functions that every team must address if it wants to succeed.
Focus on Results
The first step toward solidifying the individuals in your office is to determine which of the five areas you need to develop. Start with the most basic and build on that. The rewards are plentiful. Functional teams don’t get bogged down by personalizing or blaming. The team avoids wasting time talking about the wrong issues and revisiting the same topics over and over again. Functional teams make higher quality decisions and accomplish more in less time and with less distraction and frustration. Finally, satisfied employees rarely leave offices where they are part of a larger goal and a cohesive team.
Does your team need to function better? Email Dr. Haller @ firstname.lastname@example.org.
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