Don’t Let Your Office Become A Battleground
Ignoring employee conflicts puts you and your practice at risk. A “war” might be a lawsuit against you for a hostile work environment, but more likely “combat” starts when feuding staff fail to communicate vital information about scheduling or billing.
Bottom line: Ignoring conflict costs you money!
Do yourself—and your wallet—a favor. Address disagreements and problems as soon as they occur. Here are some recommended steps:
1. Adjust your belief about conflict.
2. Know your “hot buttons” and response to conflict.
3. Communicate, communicate, communicate.
4. Listen, listen, listen.
5. Be curious, not furious.
6. Work the issue, not the person.
7. Develop a feedback-based culture in your office. Make frequent, two-way communication a natural part of your daily practice. Just as it’s important to praise and reward people when things are right, it’s essential to give feedback when you want something to change. Feedback is nothing more than data or information. Get individual ego out of this exchange; learn to de-personalize and help your staff to do the same. Ask them to give you feedback by answering three simple questions: What should I continue doing? What should I stop doing? What should I start doing? Keep the attitude that holding different views is both normal and healthy to a group. Use patience and persistence, and practice good people skills. Model open communication and feedback. Make your office a peace zone.
Dr. Haller offers basic training for interpersonal communication, conflict management and team building. If you would like information about any of her practice-building seminars, contact her at email@example.com.
Interested in having Dr. Haller speak to your dental society or study club? Click here.
McKenzie Newsletter Information:
To unsubscribe: To discontinue receiving the Sally McKenzie eManagment newsletter,
click on the link at the very bottom of this page for instant removal,
To report technical problems with this newsletter or to request technical help,
please send a descriptive email to: firstname.lastname@example.org
To request services, products or general inquires about The McKenzie Company activities
please send a descriptive email to: email@example.com
If you would like to have any of your dental practice concerns answered personally by Sally McKenzie,
please send a descriptive email to her at: firstname.lastname@example.org
Copyrights 1980-Present The McKenzie Company - All Rights Reserved.