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12.19.08 Issue #354 Forward This Newsletter To A Colleague

Dr. Nancy Haller
Dentist Coach
McKenzie Management
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Stay Hopeful And Shape Your Practice For The Future

The economic downturn is affecting everyone in the dental industry differently, but everyone is feeling it. At the same time, this is the season of hope. And what builds hope—and sustains resiliency—is having the ability to influence the outcome of something. When it comes to your practice, you do have this ability. Give your practice the hope it needs by providing exceptional service and quality treatment during the downturn. Exceeding patients’ expectations will retain your current patients, increase your image and win new clients for the long term.

It takes a high-performing team to deliver five-star service, and nothing puts youfarther ahead of the competition than employees who work well together.As the dental leader, it is particularly critical for you to face dysfunction and focus on strengthening your team. May thisstory of the goose written by Dr. Harry Clarke Noyes lift your spirits and raise your hopes. Your team can soar higher. (Even if you’re already familiar with thestory, it’s worth re-reading.)

fall, when
you see geese
heading south for
the winter, flying along
in V formation, you might
consider what science has dis-
covered as to why they fly that way:
as each bird flaps its wings, it creates an
uplift for the bird immediately following. By
flying in V formation, the whole flock adds at least
71% greater flying range than if each bird flew on its own.
People who share a common direction and sense of community
can get where they are going more quickly and easily
because they are traveling on the thrust of one another.

a goose falls
out of formation,
it suddenly feels the drag
and resistance of trying to go it alone
and quickly gets back into formation to take
advantage of the lifting power of the bird in front.

If we have as much sense as a goose,
we will stay in formation
with those who are headed the same way we are.

the Head Goose
gets tired, it rotates back
in the wing and another goose flies point.
It is sensible to take turns doing demanding jobs
with people or with geese flying south.

honk from behind to
encourage those up front to keep up their speed.
What do we say when we honk from behind?

and this is important,
when a goose gets sick, or is
wounded by gunshots and falls out
of formation, two other geese fall out with that
goose and follow it down to lend help and protection.
They stay with the fallen goose until it is able to fly, or until
it dies. Only then do they launch out on their own, or with another formation
to catch up with their group.


Wishing my current, past and future McKenzie clients a very Happy and Healthy Holiday Season. Peace on Earth. Good Will to Mankind.

Dr. Haller is available at

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