6.17.11 Issue #484 info@mckenziemgmt.com 1-877-777-6151 Forward This Newsletter

Nancy Haller, P.h. D.
Leadership Coach
McKenzie Management
coach@ mckenziemgmt.com
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Gather the Fruits of Integrity: Be a Winner not a Weiner
Nancy Haller, Ph.D., Leadership Coach McKenzie Management

The fallout from Rep. Anthony Weiner’s ‘sexting’ scandal continues. At the time this article was written, he had not yet resigned from Congress, but the damage he has caused himself seems beyond repair - at least for his political career. Would you trust him? Would he be able to influence you? Would you vote for him?

The first ‘fruit’ of integrity is trust. Trust is not a right. It's a privilege, and it must be earned every day. Unfortunately, trust earned over a period of years can be lost in a few seconds. A poor choice of words or a thoughtless act is all that it takes to lose trust. The second ‘fruit’ of integrity is influence. Integrity creates reputation and sparks imitation. Without it you will lack the ability to influence people or situations. As the dental leader, your ability to influence your staff and your patients is directly correlated with your behavior. Patients and employees watch you. You are the role model who sets the standard for office behavior.  The degree of influence comes from what people experience and see in you each day. It comes by example and is often witnessed.

HygieneIf you want to build an excellent organization, be a team-building winner by doing the right thing even when no one else is looking. Trust is the foundation for teamwork. Like a good relationship, trust on a team is never complete; it must be maintained and nurtured. And the degree to which your patients and employees trust you impacts the overall success of your practice. Values determine your actions, which ultimately determine your influence.

I guarantee that you will not get top performance out of any employee who does not trust you. If they don't trust you to make the best decisions AND trust you to look out for their best interests, your staff will feel that they have to do it themselves. The time they spend looking out for #1 erodes team cohesion, decreases productivity, and reduces the quality of patient care.

The good news is that your staff doesn’t expect you to be perfect. In fact, most people are very forgiving, if you show a sincere interest in their needs and their success. To earn your employees' trust and improve your sphere of influence:

  • Recognize the things they do and voice appreciation publicly
  • Give feedback about mistakes privately
  • Show respect by practicing the golden rule - treat others as you would like to be treated
  • Match your actions to your words
  • When you are wrong, admit it. Say “I’m sorry”

The third fruit of integrity is repeat business. Acting with integrity almost always translates into more business from satisfied patients, their families, friends, co-workers, neighbors and on and on. Each of us, as we go about our daily lives, has opportunity after opportunity to make the right choice. Be deliberate about the things you do and say.

Let who you say you are be reflected in all that you do. Stay consistent. Don’t take short cuts. Your actions reflect what you stand for. For example, if you say you stand for great patient service but you don’t call your patients back in a timely manner or go above and beyond to address their concerns, then you really don’t stand for great customer service. Evaluate your actions. Be a person of integrity and of values.

If you want to strengthen leadership and teamwork in your office, contact Dr. Haller at coach@mckenziemgmt.com

Dr. Haller provides training for leadership effectiveness, interpersonal communication, conflict management, and team building. If you would like to learn more, contact her at coach@mckenziemgmt.com

Interested in having Dr. Haller speak to your dental society or study club? Click here.

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