Coaching Your Team to Gold
Over the past two weeks we've been enjoying Olympic coverage of world-class teams competing for the gold medal. Although these amazing athletes make it look easy, peak performance doesn't just happen. Great teams must be built and maintained. What can you do to build a world-class dental team and keep it in top shape?
Know your Purpose
Do employees know the purpose of your practice? Ask each one individually. If you have communicated your vision clearly, their answers should be very consistent. If not, schedule time for your team to write a mission statement collectively.
Pick the Best People
Be an Effective Communicator
Being an effective communicator requires good listening and observing skills. This information helps you to understand your employees and what they need from you to execute well. Morning huddles are important and so are monthly staff meetings. It also is wise to hold individual performance reviews with each team member. These should happen quarterly, or more often if employees are learning new “routines.”
Clarify Job Responsibilities
Just like a winning coach, let your employees know when they miss a play. Fairly and respectfully, identify the gaps between expected and actual performance. Listen openly to what they tell you. Involve them in finding solutions. Establish clear performance standards, goals or objectives. Help them to improve in areas that need attention. By teaching and training your employees, you enable them to align with your expectations. When each person understands and executes his/her role, it leads to a winning team.
Develop Team Synergy
As the dental team leader, your responsibility is to assure that these goals are being met, collectively and individually. In addition to staff meetings, schedule time for your team to be together outside the office. Conduct a team retreat that encompasses training with fun activities that unify employees. It will keep your team fresh and motivated to perform.
Be a Determined and Tough-Minded Coach to your Team
Winning the gold is about inspiring your team to give their best effort. It's tough work unifying individuals into a cohesive group. It takes time, coordination, and the right mix of personnel. It takes planning and preparation. Add to the equation personalities and conflicting goals or ideals and it becomes even more problematic to find a team of people that work well together - let alone on the fly at a moment's notice. But ask any Olympic team if it's worth it. Ask them if it's rewarding. You know the answer.
Dr. Nancy Haller is available to coach you and your staff to higher levels of performance. She can be reached at email@example.com
Dr. Haller provides training for leadership effectiveness, interpersonal communication, conflict management, and team building. If you would like to learn more contact her at firstname.lastname@example.org
Interested in having Dr. Haller speak to your dental society or study club? Click here.
McKenzie Newsletter Information:
To unsubscribe: To discontinue receiving the Sally McKenzie eManagment newsletter,
click on the link at the very bottom of this page for instant removal,
To report technical problems with this newsletter or to request technical help,
please send a descriptive email to: email@example.com
To request services, products or general inquires about The McKenzie Company activities
please send a descriptive email to: firstname.lastname@example.org
If you would like to have any of your dental practice concerns answered personally by Sally McKenzie,
please send a descriptive email to her at: email@example.com
Copyrights 1980-Present The McKenzie Company - All Rights Reserved.